New Book by Dr. Thomas H. Lee Aims to Unleash an “Epidemic of Empathy” to Reduce Patient Suffering
November 05 2015 - 8:30AM
Business Wire
Press Ganey Holdings, Inc. (NYSE:PGND): At a time
when consumers are increasingly engaged in their healthcare
decisions and providers are being called upon to deliver greater
value, Press Ganey Chief Medical Officer, Dr. Thomas H. Lee,
presents a path to patient-centered care in his new book, An
Epidemic of Empathy in Healthcare: How to Deliver Compassionate
Connected Patient Care That Creates a Competitive Advantage. The
book, published by McGraw-Hill, will be available on Amazon and via
select retailers on November 20.
Drawn from Dr. Lee’s extensive research and work in healthcare
performance improvement, this book demonstrates the strategic
imperative for provider organizations to employ a more
patient-centric approach in order to capture and retain business.
According to Dr. Lee, as the industry advances to prioritize a
positive patient experience, organizations with coordinated,
compassionate and connected care will ultimately succeed in this
new environment.
“As healthcare enters a new era driven by value-based
competition, it is critical for healthcare professionals to adopt a
patient-centered standard of care in order to remain competitive,”
said Dr. Lee. “The ability to meet patients’ needs efficiently and
reduce human suffering is not only the right thing to do, but it
must also be a core strategic tenet in today’s marketplace. The
book illustrates how the combination of advanced science and
empathic care delivery can help create the health systems that
patients need and deserve, while driving long-term business
success.”
Dr. Lee is recognized as one of healthcare’s most prominent
experts regarding the reduction of patient suffering, and will
present on this topic to a global audience at TEDMED 2015 on
November 20. He has more than three decades of experience in
healthcare performance improvement as a practicing physician,
hospital executive, researcher and health policy expert. In
addition to his role as Press Ganey’s CMO, Dr. Lee is also a
practicing internist and cardiologist at Brigham and Women’s
Hospital in Boston. He previously served as Network President for
Partners Healthcare System and CEO for Partners Community
HealthCare, Inc.
An Epidemic of Empathy in Healthcare: How to Deliver
Compassionate Connected Patient Care That Creates a Competitive
Advantage is available on Amazon.com, Barnes & Noble and
iTunes.
About Press Ganey
Press Ganey Holdings (NYSE: PGND) is a leading provider of
patient experience measurement, performance analytics and strategic
advisory solutions for health care organizations across the
continuum of care. Celebrating 30 years of experience, Press Ganey
is recognized as a pioneer and thought leader in patient experience
measurement and performance improvement solutions. Our mission is
to help health care organizations reduce patient suffering and
improve clinical quality, safety and the patient experience. As of
Jan. 1, 2015, we served more than 22,000 health care
facilities.
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Aria Marketing for Press GaneyJessica Cohen, 617-332-9999
x203jcohen@ariamarketing.com
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