Caribou Coffee Looks to Medallia Experience Cloud to Deliver Exceptional Employee Experiences
December 09 2019 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that Caribou Coffee has selected
Medallia Experience Cloud to further understand and improve the
company’s overall employee experience. The 27-year old coffee
company operates over 300 company-owned stores in the United States
and will leverage Medallia to gain actionable insights into the
employee journey and to deliver superior employee experiences.
“At Caribou Coffee, our team’s voice is the most important voice
in the organization. Nobody understands our successes and
challenges like the employees who are up before dawn to serve our
guests. There is nothing more impactful to an extraordinary guest
experience than a Team Member who loves to be at work; and nothing
more powerful than hearing what Team Members have to say and
implementing their ideas. Caribou Coffee is proud to partner with
Medallia to amplify the voice of our employees and invest in their
growth,” said Molly Esmay, director of support operations for
Caribou Coffee.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
About Caribou Coffee
Founded in 1992, Caribou Coffee is the second largest
company-operated premium coffeehouse in the United States with over
300 company-owned locations nationwide. Caribou Coffee also has
over 120 domestic license locations in 22 states, and over 270
international franchise stores in 11 countries. Caribou Coffee
provides high quality, handcrafted beverages and food options to
fuel life's adventures, both big and small. Known for a commitment
to sustainability, the Company was the first major U.S. coffeehouse
to serve 100% Rainforest Alliance Certified™ coffees and espresso.
Caribou Coffee products can also be found in grocery stores, mass
retailers, club stores, foodservice providers, hotels,
entertainment venues and online. To learn more about Caribou
Coffee, visit CaribouCoffee.com,
follow the coffeehouse on Facebook, Twitter or Instagram. Sign up
for Caribou Coffee's loyalty program, Caribou Perks, at
www.caribouperks.com. Join our team at CaribouCoffeeJobs.com.
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20191209005091/en/
PR Contact: Valerie Beaudett press@medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
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