Avaya Supports Healthcare Providers with Free Collaboration & Contact Center Apps to Help Bolster Their Ability to Respond Du...
April 02 2020 - 8:00AM
Business Wire
As healthcare workers around the world face the daily challenges
of responding to COVID-19, Avaya Holdings Corp. (NYSE:AVYA)
continues to enhance their ability to deliver critically needed
support and care. The company today announced it is providing
communications and collaboration solutions for free to healthcare
organizations in order to help them stay connected, productive and
safe.
Avaya solutions are helping providers address the unprecedented
demands on them, such as an increase in patient care and inquiries,
the pressing need to proactively outreach to their communities, and
an ability to virtually connect patients, family members and care
teams, especially with staff working from home or in temporary
locations.
Healthcare is a priority for Avaya, and the company works with
80% of the Health and Life Sciences Fortune 500 Companies, and 12
of the top 20 U.S. hospitals rely on Avaya communications
solutions. During the COVID-19 pandemic, the company has been
supporting healthcare organizations worldwide in a number of
ways:
- A key healthcare services provider leading the COVID-19 testing
effort has been able to continue their critically important work
while moving over 2,300 employees to work remotely with the help of
Avaya solutions.
- One of the largest healthcare providers in the southwest United
States, with more than 10,000 Avaya unified communications users,
is able to maintain its high level of health services while moving
staff to a work-from-home environment to help ensure their
safety.
- The company has also worked with government health departments
across the U.S., including Washington State Department of Health,
to get emergency call centers up-and-running in a matter of
hours.
- Avaya recently helped the Winnipeg Regional Health Authority
and Shared Health Manitoba leverage CPaaS solutions to quickly ramp
up their ability to respond to huge increases in call center
volume.
WellMedic Health Centers, one of the most innovative health and
wellness centers in Latin America, implemented Avaya communication
and contact centers solutions for remote agents to address their
current challenges. “In a moment like this with whole world
impacted by COVID-19, we have to act immediately, and with Avaya’s
support, in just over a weekend we were able to move our
traditional call center to a remote deployment without interrupting
service to doctors, their patients or our team,” said Carlos
Araiza, IT Leader at WellMedic. “They quickly helped us develop our
contingency strategy and implement the appropriate solution.”
“Our deepest gratitude goes out to the healthcare workers and
organizations on the front lines battling COVID-19. Many of the
providers who work with Avaya have told us how critical it is to
stay connected and engaged with colleagues, patients and
communities,” said Jim Chirico, Avaya President and CEO. “In the
early days of the pandemic, we worked with hospitals to quickly
donate and deploy collaboration apps and technology to support
their efforts. Now we know it’s critical to support them with new
capabilities that can help during this unprecedented global health
challenge.”
The free software offers Avaya is providing for healthcare
organizations include:
- A complementary 60-day subscription for the Avaya Spaces cloud
meeting and team collaboration app that enables online virtual
patient visits where care team members and patients can connect,
meet and share across any device, using video, voice, chat and
more. It also allows staff to create “spaces” for frequent topics
and ongoing projects, and the entire healthcare team can work and
meet wherever they might be.
- A complementary 90-day subscription for Avaya Cloud
Notification Solution (ACNS), the modular cloud-based notification
system that provides real-time communication when it matters most.
Automation capabilities include Hotlines, Auto Forms, Auto
Attendant, Custom IVR, and notifications to enable healthcare
workers to quickly manage inquiries on-demand, conduct outreach to
patients, gather and share information about patients and
prioritize call backs.
- A 90-day complimentary license for contact center customers to
convert their existing office-based contact center agents to remote
workers. Avaya contact center solutions for remote agents can help
address the health and safety concerns for staff while enabling
them to effectively and efficiently respond to the increasing
volume of patient and community inquiries. In response to COVID-19,
Avaya has enabled customers to empower several hundred thousand
contact center agents to now work remotely.
- Complementary 90-day licenses to a wide range of Avaya unified
communications solutions compatible with virtually every Avaya
platform, to enable healthcare providers to transition their teams
into remote work environments to stay safe while being able to stay
productive and collaborate from anywhere.
HIPAA-compliant options for Healthcare, supported by an
independent third-party audit, are available for Avaya Cloud
Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX
Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational
Intelligence, and for Avaya Managed Services premise-based
solutions.
To learn more about the Avaya free offers for Healthcare,
organizations are asked to visit this web page.
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya (NYSE:
AVYA). For over one hundred years, we’ve enabled organizations
around the globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at http:www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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For Media Inquiries: Alex Alias alalias@avaya.com
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