Bold360 by LogMeIn Recognized as 2019 Stevie Award Winner for Sales & Customer Service
March 06 2019 - 9:00AM
LogMeIn (Nasdaq: LOGM) today announced its flagship intelligent
customer engagement product, Bold360, was presented with a Stevie®
Award for Technology Partner of the Year in the 13th annual Stevie
Awards for Sales & Customer Service. This Stevie Award
program honors excellence in contact center, customer service,
business development and sales professionals. Bold360 was
recognized for its rich overall feature set and innovative work
with AI.
Bold360 is an intelligent customer engagement platform that
provides a better more modern way for companies to engage with
customers while also providing a real-time 360-degree view of the
entire customer journey. Designed to fundamentally improve
the customer experience, Bold360 helps companies of all sizes to
deliver rich, personalized interactions and enhance every
engagement no matter the problem, channel, device, or customer’s
native language. Leveraging proprietary AI technology, Bold360
provide a seamless experience between customers, chatbots and human
agents across all engagement channels.
“Customer experience can make or break a business,” said Ryan
Lester, Director of Customer Engagement Technologies at LogMeIn.
“As customer expectations continue to rise, being able to deliver
always-on, personalized and frictionless support is moving from a
bonus to a necessity. We designed Bold360 to help companies
break down the barriers holding them back from delivering
exceptional customer service by delivering the tools and
technologies they need to engage with customers at the right time
and in the right way. We are setting out to fundamentally
transform how companies interact with their customers and this
latest award win continues to validate our path.”
For a full list of companies honored by the Stevie Awards,
visit: www.StevieAwards.com/sales.
About LogMeIn’s Customer Engagement & Support
PortfolioLogMeIn delivers industry leading solutions
designed to empower companies to deliver smarter, more personalized
customer engagement and support. Supporting over 1 billion customer
interactions every year, LogMeIn is helping companies transform how
they interact with their customers in real-time, creating
experiences that drive increased satisfaction and brand
loyalty.
About LogMeIn, Inc.LogMeIn, Inc. (Nasdaq:LOGM)
simplifies how people connect with each other and the world around
them to drive meaningful interactions, deepen relationships, and
create better outcomes for individuals and businesses. One of the
world’s top 10 public SaaS companies, and a market leader in
communication & conferencing, identity & access, and
customer engagement & support solutions, LogMeIn has millions
of customers spanning virtually every country across the globe.
LogMeIn is headquartered in Boston with additional locations in
North America, South America, Europe, Asia and Australia.
Media Contact: Alison
Parkerpress@logmein.com
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