Upcoming ISG Provider Lens™
report will evaluate providers helping enterprises achieve
digital transformation for agility, sustainability and
competitiveness
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining service providers that help enterprises use digital
technology to improve agility, customer experience, sustainability
and other factors that contribute to business success.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called Digital Business Enablement and ESG
Services 2022, scheduled to be released in December. The report
will cover companies offering services including business
consulting, customer experience services, supply chain
transformation, virtual/augmented reality services, and
environmental, social and governance (ESG) services.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
In recent years, more enterprises have begun using digital tools
and transformation services to survive and thrive under changing
business conditions, including the COVID-19 pandemic. This has
helped many organizations become more agile, better serve customers
and deliver digital products. The potential benefits span most
business processes, including product design, production, sales,
supply chain management and human resources. Increasingly,
companies are also adding carbon reduction and virtual/augmented
reality capabilities to their digitalization goals.
“Digital transformation can pay off in bottom-line results and
ongoing success,” said Jan Erik Aase, partner and global leader,
ISG Provider Lens Research. “Service providers are guiding
companies through the complexity of carrying it out.”
ISG has distributed surveys to more than 100 digital business
enablement service providers. Working in collaboration with ISG’s
global advisors, the research team will produce five quadrants
representing the digital services and products the typical
enterprise is buying, based on ISG’s experience working with its
clients. The five quadrants are:
- Business Consulting Services, evaluating providers of
services that help enterprises build new business models, using
existing capabilities, that deliver significant benefits and drive
business growth.
- Customer Experience Services, assessing service
providers and digital agencies that deliver business model
innovation to help enterprises differentiate themselves in the
digital economy through customer experience.
- Sustainability and ESG Services, covering providers of
services that help clients use digitalization to achieve
sustainability, decarbonization and other ESG objectives.
- Supply Chain Transformation Services, evaluating
providers of supply chain consulting, integration and managed
services. These services should use a comprehensive framework for
utilizing IoT, machine learning, AI and predictive analytics to
optimize the client’s whole ecosystem from suppliers to
customers.
- Digital Reality Services, assessing providers of
strategy consulting, integration and managed services to help
enterprises implement virtual, augmented and mixed-reality
services.
Geographically focused reports from the study will cover the
global digital business enablement market and examine products and
services available in the U.S., the U.K., Germany, the Nordics,
Brazil and Australia. ISG analysts Tarun Vaid, Monica K, Akila
Harinarayan, Angie Kho, Kenn Walters, Bhuvaneshwari Mohan, Mauricio
Ohtani and Craig Baty will serve as authors of the report.
An archetype report will also be published as part of this
study. This report, unique to ISG, is the study of typical buyer
types of contact center services as observed by ISG advisors.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as digital business enablement providers can contact ISG and
ask to be included in the study.
All 2022 ISG Provider Lens™ evaluations now feature new and
expanded customer experience (CX) data that measures actual
enterprise experience with specific provider services and
solutions, based on ISG’s continuous CX research. Enterprise
customers wishing to share their experience about a specific
provider or vendor are encouraged to register here to receive a
personalized survey URL. Participants will receive a copy of this
report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220707005225/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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