Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm
October 11 2021 - 2:30AM
Quadient’s Cloud-based Customer Journey Mapping Named Leader by
Independent Research Firm
Paris, October 11, 2021
Quadient (Euronext Paris: QDT), a leader in
helping businesses create meaningful customer connections through
digital and physical channels, announces it has been recognized as
a Technology Leader in a new analysis of the global customer
journey mapping (CJM) market. The SPARK Matrix: Customer Journey
Mapping (CJM), 2021 study from Quadrant Knowledge Solutions is a
competitive analysis of the global CJM market and ranks leading CJM
vendors. The study concluded that Quadient’s CJM SaaS-based
solution, Inspire Journey, is distinguished by its approach of
providing a CJM tool designed for customer communication portfolio
management, connecting often ignored touchpoints in customer
experience (CX) strategies.
“Quadient's key technology differentiators and
continued efforts in providing a 3-in-1 CJM solution to offer
mapping, analytics and CX orchestration capabilities delivers a
strong customer ownership experience to its clients,” said Priyanka
Panhale, analyst with Quadrant Knowledge Solutions. “Quadient has a
unique approach of combining customer communications management
(CCM) and CJM capabilities, the ability to cater CX specific
requirements of large to small size organizations across various
industry verticals, a sophisticated technology platform and
comprehensive functional capabilities. The company is
well-positioned to expand its market share in the global customer
journey mapping market.”
Quadient is continuously investing in its
leading, cloud-based suite of solutions that combine the benefits
of automation and artificial intelligence while simplifying
workflows, enabling internal stakeholders to collaborate better and
offer consistent experiences across the entire customer journey.
Inspire Journey is part of Quadient’s Intelligent Communication
Automation solutions, which are bringing together CCM, CJM,
document automation, accounts receivable (AR) and accounts payable
(AP).
“Being recognized as a leader in the SPARK
Matrix continues to validate Quadient’s efforts to help businesses
easily build customer journey maps that are actionable and modified
in real time to enhance the overall customer experience,” said
Chris Hartigan, Chief Solution Officer, Intelligent Communication
Automation at Quadient. “Inspire Journey together with the other
cloud-based solutions in our software portfolio are meeting the
needs of businesses to offer simplified yet powerful and integrated
omnichannel customer communications that maximize the value of
their CX initiatives.”
To download a complimentary copy of the SPARK
Matrix report, visit:
www.quadient.com/resources/quadient-named-leader-spark-matrixtm-customer-journey-mapping.
About
Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on three key
solution areas, Intelligent Communication Automation, Parcel Locker
Solutions and Mail-Related Solutions, Quadient helps simplify the
connection between people and what matters. Quadient supports
hundreds of thousands of customers worldwide in their quest to
create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the CAC® Mid & Small and
EnterNext® Tech 40 indices.
For more information about Quadient, visit
www.quadient.com.
Contacts
Joe Scolaro,
Quadient |
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
Director of Media
& Communications |
+1-866-883-4260
Ext. 1590 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
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- Quadient PR_SPARK Matrix CJM_EN_final
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