ISG Provider Lens™ report sees enterprises
turning to service providers as interest in public cloud grows
significantly in the U.K.
Enterprises in the U.K. are increasingly embracing a cloud-first
approach to their IT investments and are looking to service
providers to help them migrate more of their workloads to the
public cloud, according to a new report published today by
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for the U.K. finds many large U.K. enterprises
interested in hybrid cloud environments, which enable continued use
of legacy IT systems, even though an increasing number of companies
anticipate a time when they would migrate all of their IT assets to
the cloud. Small and medium-sized enterprises, meanwhile, are
looking at infrastructure-as-a-service (IaaS) options to replace
their depreciated hardware assets.
The move to the cloud is expected to be the primary driver of IT
market growth in the U.K. in the coming years, said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research.
“Even if ‘cloud-everything’ is still out of reach for many U.K.
enterprises, the momentum is growing, with many companies
increasingly migrating more of their IT workloads to the cloud and
taking on more complex migration projects,” he said.
Businesses across the U.K. are seeing the value of cloud
services and solutions to better meet customer needs, the report
says. The COVID-19 pandemic has pushed many to consider public
cloud services, as customer buying behavior has shifted from
physical to digital shopping. Companies see cloud adoption as a way
to stay competitive in the global market.
A growing number of U.K. companies are focused on implementing a
multicloud approach. Many are outsourcing their multicloud
environments and classic data centers to global and regional IT
service providers, the report adds. By selecting the right
technology and business partners, companies are able to focus on
their core business functions and business expansion plans. In many
cases, cost reduction is the primary driver for U.K. businesses to
outsource their cloud services.
The report also sees a demand for integrated AI-led cloud
managed services from U.K. enterprises. Managed services are
growing in importance as businesses look to multicloud setups to
drive their digital transformation journeys. Enterprises do not
wish to limit themselves to just one hyperscaler, because each one
has particular strengths and different pricing; instead, they are
more interested in creating the right partner ecosystem involving
several cloud platforms and service providers.
There are some barriers to a multicloud setup, the report adds.
Companies often seek help with orchestration, which involves
several moving parts in a complex setup to be operated in the
public cloud. Enterprises are also worried about public cloud
vendor lock-in and about interoperability between two or more cloud
providers.
The report also notes that the U.K. government is focused on
building a world-class digital economy, with hyperscaler cloud
providers becoming increasingly important in the public sector’s
digital plans.
The report sees public cloud service providers in the U.K.
moving away from pricing based on time and materials and on key
responsibility areas, with more service-level agreements now
featuring output-based pricing. Under these SLAs, clients pay for
the results obtained during the engagement. The trend toward
outcome-based pricing is expected to continue as service providers
face fierce competition.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for the U.K. evaluates the capabilities of 55
providers across six quadrants: Consulting and Transformational
Services for Large Accounts, Consulting and Transformational
Services for the Midmarket, Managed Public Cloud Services for Large
Accounts, Managed Public Cloud Services for the Midmarket,
Hyperscale Infrastructure and Platform Services, and SAP HANA
Infrastructure Services.
The report names Rackspace Technology as a Leader in three
quadrants and Accenture, Atos, AWS, CANCOM (Telefonica Tech),
Capgemini, Claranet, Coforge, Computacenter, Ensono, Fujitsu, HCL,
Hexaware, IBM, Infosys, Microsoft, TCS and Wipro as Leaders in two.
Cloudreach, Cognizant, Google, Tech Mahindra and Unisys are named
Leaders in one quadrant.
In addition, Mindtree was named a Rising Star—a company with
“promising portfolios” and “high future potential” by ISG’s
definition—in two quadrants. Claranet, Computacenter, N-iX,
Rackspace Technology and Tech Mahindra are named Rising Stars in
one quadrant.
Customized versions of the report are available from AWS,
Claranet, N-iX and Unisys.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for the U.K. is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211130005703/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Kate Hartley, Carrot Communications for
ISG +44 (0)20 3457 6403 kate.hartley@carrotcomms.co.uk
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