Conduent Solution Utilizes Digital Technology to Create Next-Generation Mailroom Operations
July 13 2021 - 8:45AM
Conduent Incorporated (Nasdaq: CNDT), a business process services
and solutions company, today announced Digital Mailroom, a solution
developed during the pandemic to manage incoming corporate mail for
companies that are moving to either consolidate satellite mailrooms
and/or establish virtual mailrooms.
For more than 30 years, Conduent has been providing clients
document automation services to process and manage a wide array of
documents including healthcare medical claims, medical
correspondence, workers compensation, banking and mortgage
documents, as well as retail documents such as rental agreements.
Now Conduent’s Digital Mailroom enables seamless back-office
operations for organizations to efficiently digitize and accelerate
processing of essential corporate mail, including legal documents,
employment applications and other HR documents.
The sophisticated technology ensures mail delivery to the
specified recipients locally or around the globe, while reducing
costs and enhancing business agility and continuity. Many companies
often process upwards of 10,000 pieces of mail per month.
Impact on the back officeAccording to a Gartner
survey, 80% of leaders plan to allow employees to work remotely at
least part of the time after the pandemic, and 47% will allow
employees to work from home full-time. A continued
work-at-home workforce requires innovative and long-term solutions
to everyday back-office functions. Significant delays that result
when physical mailrooms are paired with “virtual” mail recipients
can have costly and disruptive consequences, such as missed
deadlines or opportunities.
Conduent has identified five key reasons for
organizations to automate legacy corporate mailrooms and transform
their business:
- Streamlined mail distribution: Converting
mail into digital content whenever possible gets important letters,
notices, contracts, and other documents where they need to go
quickly.
- Better
access and sharing of data: Digital content is much
easier to share and analyze, allowing business stakeholders to
easily route important documents through an organization using the
proper chain of custody.
- Lower
costs: Organizations can recognize cost savings, including
lowering or eliminating shipping costs as a result of shipping
physical mail to employee homes or other offsite locations.
- Business
continuity: Less reliance on physical operations
ensures that more mail can be delivered without disruption during
times of crisis, pandemic, or natural disaster.
-
Environmental benefits: Reducing environmental
impact by converting to digital (reducing paper and shipping/fuel
usage).
“Legacy mailrooms historically faced many issues, such as
keeping pace with the volume, velocity and density of incoming
information. These challenges were exacerbated by the pandemic.
Conduent’s new Digital Mailroom adds another critical solution to
our broad portfolio of technology-enabled business process
solutions,” said Dharma Rajagopalan, Group President, Business
Process Solutions at Conduent. “We continue leveraging our decades
of experience to develop a technology stack that can help
organizations become more efficient, reduce costs, lessen
environmental impact and make informed decisions using data and
analytics.”
About ConduentConduent delivers
mission-critical services and solutions on behalf of businesses and
governments – creating exceptional outcomes for its clients and the
millions of people who count on them. Through process, technology,
and our diverse and dedicated associates, Conduent solutions and
services automate workflows, improve efficiencies, reduce costs,
and enable revenue growth. It’s why most Fortune 100 companies and
over 500 government entities depend on Conduent every day to manage
their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve
experiences for millions of people every day, including three out
of every four U.S. insured patients, 10 million employees who use
its HR Services, and nearly 18 million benefits recipients.
Conduent’s solutions deliver exceptional outcomes for its clients
including $16 billion in savings from medical bill review of
workers compensation claims, up to 40% efficiency increase in HR
operations, up to 27% reduction in government benefits costs, up to
40% improvement in finance, accounting and procurement expense, and
improved customer service interaction times by up to 20% with
higher end-user satisfaction. Learn more
at https://www.conduent.com.
Media Contacts:Sean Collins,
Conduent, +1-310-497-9205, sean.collins2@conduent.comDuane Brozek,
Conduent, +1-951-288-9807, duane.brozek@conduent.com
Investor Relations Contact:Giles Goodburn,
Conduent, +1-203-216-3546, giles.goodburn@conduent.com
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Conduent is a trademark of Conduent Incorporated in the United
States and/or other countries. All other product and brand names
are trademarks and/or registered trademarks of their respective
companies.
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