HOLMDEL, N.J., July
17, 2019 /PRNewswire/ -- Vonage (NYSE: VG), announced
today that TMC, a global, integrated media company, has named
Vonage's NewVoiceMedia Solution as a recipient of a 2019 CRM
Excellence Award, presented by CUSTOMER magazine.
"We are thrilled to have won the 2019 CRM Excellence Award
from CUSTOMER Magazine for our NewVoiceMedia Solution," says
Ken McMahon, SVP Operations at
Vonage. "Providing tools to create a memorable and emotive customer
experience is an intrinsic part of our vision. Our cloud contact
center and inside sales solution is helping companies transform
their sales performance and provide an exceptional customer journey
by enabling great communication. Our goal is to give our customers
an opportunity to build rich, more engaged relationships with
prospects and customers. This acknowledgement reinforces our
commitment to help our customers advance and compete on
customer experience to grow their businesses."
NewVoiceMedia Solution is Vonage's intelligent, multi-tenant
contact center and inside sales offering that integrates all
communications channels and interactions with customers, such as
voice, video, chat and social apps, and plugs straight into an
organization's CRM software for full access to hard-won data. With
a true cloud environment, the NVM Solution ensures complete
flexibility, scalability and reliability.
The 2019 CUSTOMER Product of the Year Award recognizes vendors
that are advancing the call center, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
"The 20th Anniversary CRM Excellence Award
honors Vonage for being a true CRM partner to its customers and
clients," said Rich Tehrani, TMC's
CEO and Group Editor-in-Chief. "Vonage has demonstrated to
the editors of CUSTOMER magazine that its NewVoiceMedia
Solution improved the processes of their clients' businesses
by streamlining and facilitating the flow of information," added
Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and
statistics demonstrating the improvements that the winner's product
has made in a client's business. Winners were chosen on the basis
of their product or service's ability to help extend and expand the
customer relationship to become all encompassing, covering the
entire enterprise and the entire lifetime of the customer.
About Vonage
Vonage is redefining business
communications, helping enterprises use fully-integrated
unified communications, contact center, and programmable
communications solutions via Nexmo, the Vonage API Platform, to
improve how business gets done. True to our roots as a technology
disruptor, we've embraced technology to transform how companies
connect, collaborate and communicate to create better business
outcomes. Vonage's fully-integrated cloud communications platform
built on a microservices-based architecture enables businesses to
collaborate more productively and engage their customers
more effectively across all channels, including messaging, chat,
social media, video and voice.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey, with offices throughout
the United States, Europe, the Middle
East and Asia.
Vonage® is a registered trademark of Vonage
Marketing LLC, owned by Vonage America Inc. To follow Vonage on
Twitter, please visit www.twitter.com/vonage. To become a fan on
Facebook, go to www.facebook.com/vonage. To subscribe on YouTube,
visit www.youtube.com/vonage.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly
Customer Interaction Solutions) has been the
voice of the call/contact center, CRM and teleservices industries.
CUSTOMER has helped the industry germinate, grow, mature and
prosper, and has served as the leading publication in helping these
industries that have had such a positive impact on the world
economy to continue to thrive. Through a combination of outstanding
and cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management
and technology through our highly valued awards, CUSTOMER
strives to continue to be the publication that holds the quality
bar high for the industry. Please visit
http://www.customer.tmcnet.com.
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SOURCE Vonage