DETROIT, Dec. 13, 2017 /PRNewswire/ -- DTE Energy,
Michigan's largest energy company,
is ranked "Highest in Customer Satisfaction with Business Electric
Service in the Midwest," according to J.D. Power's 2017 Electric
Utility Business Customer Satisfaction StudySM released
today. DTE thanked customers for recognizing its significant
progress to deliver safer and more reliable service while providing
products and programs that help businesses save money and operate
more efficiently.
"On behalf of the 10,000 men and women of DTE Energy, we would
like to thank our business customers for being valued partners in
powering Michigan's future," said
Trevor Lauer, president and chief
operating officer of DTE Energy's electric company. "We are proud
of the progress we have made to better serve our customers.
However, we know our work is not done. We are committed to ongoing
infrastructure upgrades and continued improvement in our products
and services that meet the needs of our business customers while
keeping energy prices affordable."
The study, now in its 19th year, measures business customer
satisfaction with electric utility companies by examining six
factors: customer service; power quality and reliability; corporate
citizenship; billing and payment; pricing; and
communication.
DTE has enhanced its focus on business customers in several
ways. The company maintains a business center for small- to
medium-sized commercial customers with a dedicated phone number
that connects callers directly with DTE representatives who are
knowledgeable about the company's business-focused services and
offerings. Plus, anytime day or night, business customers can
manage their accounts online with DTE's enhanced business web
experience. In 2017, the company also conducted about 1,900
Business Energy Consultations to help business customers save money
and energy.
Since 2014, DTE has improved power quality and reliability, and
in areas where upgrades have been completed, power reliability has
improved by 70 percent. These investments translate to new
jobs and contracts with local firms and suppliers. This year alone,
DTE spent about $1.4 billion with
Michigan-based businesses.
DTE employees also are making a significant impact in the
communities where they live and serve. Over the course of the year,
they volunteered more than 40,000 hours at 200 area nonprofit
organizations.
About DTE Energy
DTE Energy (NYSE:DTE) is a
Detroit-based diversified energy
company involved in the development and management of
energy-related businesses and services nationwide. Its operating
units include an electric utility serving 2.2 million customers in
Southeastern Michigan and a
natural gas utility serving 1.3 million customers in Michigan. The DTE Energy portfolio includes
non-utility energy businesses focused on power and industrial
projects, natural gas pipelines, gathering and storage, and energy
marketing and trading. As one of Michigan's leading corporate citizens, DTE
Energy is a force for growth and prosperity in the 450 Michigan
communities it serves in a variety of ways, including philanthropy,
volunteerism and economic progress. Information about DTE Energy is
available at dteenergy.com, twitter.com/dte_energy and
facebook.com/dteenergy.
About J.D. Power
J.D. Power is a marketing, consumer
intelligence, and data and analytics company that helps its clients
measure, understand, and improve the key performance metrics that
drive their growth and profitability. J.D. Power's industry
benchmarks, unique data and analytics platform and reputation for
independence and credibility has established the company as one of
the world's most well-known and trusted providers of Voice of the
Customer insights. Established in 1968, J.D. Power is headquartered
in Costa Mesa, California, and has
offices in North/South America,
Asia Pacific, and Europe. For more information on car reviews
and ratings, car insurance, health insurance, cell phone ratings,
and more, please visit JDPower.com.
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SOURCE DTE Energy