DISH Assisting Customers and Communities in Puerto Rico and U.S. Virgin Islands
October 09 2017 - 11:20AM
Business Wire
- Works to ensure customers not charged
for time without service
- Deploys disaster relief services
through corporate social responsibility program, DISH Cares
Following the worst hurricane to hit Puerto Rico and the U.S.
Virgin Islands in nearly a century, DISH is responding to serve
customers and communities impacted by the storm.
“The damage from Hurricane Maria has been unimaginable, and we
want to make it clear to our customers that they will not be
charged for service they can’t receive during this time,” said
Reynaldo Pagani, General Manager of DISH Puerto Rico. “Right now,
our top priority is ensuring our customers, employees and retail
partners are safe and cared for, while helping deliver satellite
internet to crucial relief sites.”
Given the magnitude of destruction following Hurricane Maria and
the widespread lack of power, DISH is temporarily pausing
television service for affected customers in Puerto Rico and the
U.S. Virgin Islands. This ensures that customers will not be
charged for TV service that they cannot receive.
If a customer would like to prevent their service from being
paused, or if they want to resume their TV service before DISH
lifts the temporary pause, customers can call DISH at
1-888-213-5727 for support in Spanish or English, or they can email
connect@dish.com. Customers in Puerto Rico and the U.S. Virgin
Islands are eligible for credits for time without service, and can
discuss their specific situation with a customer service
representative. DISH will provide free repair or replacement of
satellite dishes and other related equipment damaged by the storm.
Technicians will restore and install DISH services as neighborhoods
are declared safe and power becomes available.
“As we support our customers, DISH Cares, our corporate social
responsibility program, is assisting in recovery efforts with
crucial communication tools serving the broader community,” added
Pagani. “Together with our partners, we’ve set up multiple
satellite internet connections including at a hospital, a fire
house and a mobile command center for first responders.”
DISH Cares, in partnership with Information Technology Disaster
Resource Center (ITDRC), is working to provide satellite broadband
in the hardest hit areas. ITDRC is currently operating directly out
of DISH’s Puerto Rico office, and so far, the teams have installed
HughesNet (a DISH internet partner) at a hospital in Cataño, a fire
department in Moca, a school in Ponce, and a mobile command center
in Utuado.
Since 2015, together with ITDRC, DISH Cares has donated more
than 245,000 hours of internet and television services to disaster
relief efforts, including most recently to areas in Texas and
Florida impacted by Hurricanes Harvey and Irma.
About DISH
DISH Network Corp. (NASDAQ:DISH), through its subsidiaries,
provides approximately 13.332 million pay-TV subscribers, as of
June 30, 2017, with the highest-quality programming and technology
with the most choices at the best value. DISH offers a high
definition line-up with more than 200 national HD channels, the
most international channels and award-winning HD and DVR
technology. DISH Network Corporation is a Fortune 200 company.
Visit www.dish.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171009005710/en/
DISH Network Corp.Kristin Goett,
303-723-3207Kristin.Goett@dish.com@DISHNews
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