MOUNTAIN VIEW, Calif.,
Oct. 9, 2017 /PRNewswire/
-- MobileIron (NASDAQ: MOBL), the security backbone for the
multi-cloud enterprise, today announced the certification of its
Customer Support operations under the prestigious Service
Capability & Performance (SCP) Standards. The SCP Standards
define best practices, quantify performance levels and establish a
framework for continuous improvement of technology services
operations. Certification under the standards recognizes
MobileIron's world-class customer service.
"We are the only EMM vendor to have this certification and I am
incredibly proud that we meet the highest level of service and
support in our industry," said Barry
Mainz, President and CEO, MobileIron. "From the earliest
days of MobileIron, our core belief has been that we win when our
customers win and this recognition shows our commitment to making
our customers successful."
MobileIron underwent an extensive audit of its customer support
operations to achieve the certification which showed that the
company has made significant strides in ensuring customer
satisfaction, has implemented rigorous processes to efficiently
resolve technical support requests, and has improved its technology
infrastructure to streamline the customer engagement process.
"The management team at MobileIron demonstrated an exceptional
commitment to delivering a world-class service experience to
customers," said Greg Coleman, vice
president of strategic programs for Service Strategies Corp.,
administrator of the SCP Standards program. "MobileIron has made
great strides in implementing best practices within the service
organization, as was evident in the results of their recent
certification audit. The company's customers can be assured that
the management team is focused on ensuring that customers realize
the maximum value from their investment."
The SCP Standards provide a benchmark of service excellence that
helps organizations continuously improve service touch points,
increase efficiency and enhance operational performance. More than
two hundred service organizations around the world, including
industry leaders Cloudera, NetApp, Teradata, and others have used
the SCP Standards to improve business operations.
About Service Strategies Corporation
Service
Strategies helps companies continuously improve service quality.
The world's leading service providers have adopted Service
Strategies' Service Capability & Performance (SCP) Standards as
their roadmap to service excellence and benchmark measure of
success. In addition, thousands of service professionals around the
world have enhanced their skills through participation in the
company's training and certification courses. For more information
visit servicestrategies.com.
About MobileIron
MobileIron provides the secure
foundation for companies around the world to transform into Mobile
First organizations. For more information, please visit
www.mobileiron.com.
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SOURCE MobileIron