DALBAR Report Unveils the Top Brokerage Account Statements
April 30 2024 - 11:08AM
Business Wire
DALBAR, Inc., the authority on financial services communications
quality, released the results of its 26th annual review of account
statements and revealed BNY Mellon’s Pershing, Merrill and Morgan
Stanley as the firms to beat relative to brokerage account
statements. 2023 shined as a year of account reporting excellence -
each firm providing their customers with exceptional financial
communications.
BNY Mellon’s Pershing takes top honors for brokerage
statements for the 6th consecutive year in their ongoing quest to
provide clear organization featuring robust holdings and client
details.
Merrill, maintaining the number two spot among brokerage
statements, excels at fee transparency and offers clients an
upfront display of the top holdings in the account.
Morgan Stanley, holding on to its impressive #3 rank,
outshines others with detailed disclosure throughout the statement,
simple but direct investment objective information and a
comprehensive holdings section.
These three firms continue to demonstrate their commitment to
communications that empower clients to understand, view and
effectively manage their investments.
This year’s review found QR code use on the rise with many firms
employing them to drive online registration and e-delivery. The
synergy between statements and the digital experience is expanding
as more firms leverage QR codes and URLs to direct clients to
account access platforms.
DALBAR’s Trends & Best Practices in Investor Statements is
an annual publication ranking statements across brokerage, mutual
fund, retirement, and variable annuity accounts, analyzing both the
level of detail offered and the overall presentation of account
information.
DALBAR, Inc. has a 48-year history and is recognized by the
industry and regulatory bodies as an independent third-party expert
in the business of providing audits, evaluations, ratings, and due
diligence certifications.
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Emily Kunka 617.624.7136 ekunka@dalbar.com