AeC is the largest customer relationship company in
Brazil and its reliable and
customized customer care solutions help businesses create seamless
end-user experiences.
SAN ANTONIO, March 29, 2024 /PRNewswire/ -- Frost &
Sullivan recently researched the customer experience outsourcing
services industry and, based on its findings, recognizes AeC with
the 2023 Company of the Year Award. AeC is connecting technology
with outstanding customer service to increase efficiency and
optimize the customer's business journey. AeC leverages artificial
intelligence (AI), data intelligence, machine learning (ML),
natural language processing (NLP), fraud prevention, and real human
experiences to guarantee an optimal customer experience (CX) in its
clients' business operations.
The company helps businesses deliver a remarkable CX to remain
competitive in the marketplace and meet its clients' demands. It
consistently aims to enhance end-user CX by carefully analyzing
customer data, testing new business models, and adjusting its
processes based on customer feedback.
AeC drives its clients' digital transformations with innovative
tools that provide superior business process outsourcing (BPO)
services. The company launched Vision, an advanced and intuitive
solution that allows managers to track agents' performance and
deliver effective support. Moreover, its AeC HR technology
platform, Robbyson, assists businesses by increasing engagement and
efficiency with AI to automatically estimate, suggest, and forecast
outcomes.
"With a legacy of BPO services leadership, the company's
compelling value proposition underpins its sustained success. AeC
holds a solid position with a diversified client base, serving
industry leaders of every market, including four of the top five
Brazilian unicorns and two of the top five energy organizations in
Brazil," said Sebastian Menutti,
industry principal at Frost & Sullivan.
With its customer-centric approach, the company provides
consulting and highly customized projects for its clients. AeC
bases its operations on the core principle that its success depends
on customer satisfaction. For this reason, the company meets with
clients at the pre-sales stage to identify their specific business
requirements and challenges to develop tailor-made solutions.
"The company acknowledges that offering a complete product
portfolio that aligns with broader market trends (e.g., omnichannel
customer services, automation capabilities, and tools that address
security challenges) is a key differentiator. Therefore, it
constantly leverages technology to improve the efficiency and
effectiveness of its services, such as automating processes and
using data analytics to gain insights into end users' behaviors and
preferences," noted Valentina
Barcia, best practices research analyst at Frost &
Sullivan.
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. The award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for helping investors, corporate leaders, and governments navigate
economic changes and identify disruptive technologies, Mega Trends,
new business models, and companies to action, resulting in a
continuous flow of growth opportunities to drive future success.
Contact us: Start the discussion.
Contact:
Kristen Moore
P: +1 (210) 247-3823
E: kristen.moore@frost.com
About AeC
AeC is a Brazilian technology company specializing in customer
relations. Leading by innovation, the most outstanding is the warm
way of dealing with people and applying cutting-edge technology in
its processes, such as artificial intelligence, cloud services,
analytics, and automation tools. For over 30 years, it has
developed customized consumer experience solutions in the market,
helping companies in different segments, such as digital
businesses, fintech, financial sector, telecommunications,
services, retail, insurance, energy, and health. Currently, AeC has
more than 43,000 employees and is certified by the Great Place to
Work Institute (GPTW).
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