AeC is the largest customer relationship company in
Brazil and its reliable and
customized customer care solutions help businesses create seamless
end-user experiences.
SAN
ANTONIO, March 29, 2024 /PRNewswire/ -- Frost &
Sullivan recently researched the customer experience outsourcing
services industry and, based on its findings, recognizes AeC with
the 2023 Company of the Year Award. AeC is connecting technology
with outstanding customer service to increase efficiency and
optimize the customer's business journey. AeC leverages artificial
intelligence (AI), data intelligence, machine learning (ML),
natural language processing (NLP), fraud prevention,
and real human experiences to guarantee an optimal customer
experience (CX) in its clients' business operations.
The company helps businesses deliver a remarkable
CX to remain competitive in the marketplace and meet its clients'
demands. It consistently aims to enhance end-user CX by carefully
analyzing customer data, testing new business models, and adjusting
its processes based on customer feedback.
AeC drives its clients' digital transformations
with innovative tools that provide superior business process
outsourcing (BPO) services. The company launched Vision, an
advanced and intuitive solution that allows managers to track
agents' performance and deliver effective support. Moreover, its
AeC HR technology platform, Robbyson, assists businesses by
increasing engagement and efficiency with AI to automatically
estimate, suggest, and forecast outcomes.
"With a legacy of BPO services leadership, the
company's compelling value proposition underpins its sustained
success. AeC holds a solid position with a diversified client base,
serving industry leaders of every market, including four of the top
five Brazilian unicorns and two of the top five energy
organizations in Brazil," said
Sebastian Menutti, industry principal at Frost & Sullivan.
With its customer-centric approach, the company
provides consulting and highly customized projects for its clients.
AeC bases its operations on the core principle that its success
depends on customer satisfaction. For this reason, the company
meets with clients at the pre-sales stage to identify their
specific business requirements and challenges to develop
tailor-made solutions.
"The company acknowledges that offering a
complete product portfolio that aligns with broader market trends
(e.g., omnichannel customer services, automation capabilities, and
tools that address security challenges) is a key differentiator.
Therefore, it constantly leverages technology to improve the
efficiency and effectiveness of its services, such as automating
processes and using data analytics to gain insights into end users'
behaviors and preferences," noted Valentina
Barcia, best practices research analyst at Frost &
Sullivan.
Each year, Frost & Sullivan presents a
Company of the Year award to the organization that demonstrates
excellence in terms of growth strategy and implementation in its
field. The award recognizes a high degree of innovation with
products and technologies, and the resulting leadership in terms of
customer value and market penetration.
Frost & Sullivan Best Practices awards
recognize companies in various regional and global markets for
demonstrating outstanding achievement and superior performance in
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analyses, and extensive secondary research to identify best
practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been
world-renowned for helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Kristen Moore
P: +1 (210) 247-3823
E: kristen.moore@frost.com
About AeC
AeC is a Brazilian technology company
specializing in customer relations. Leading by innovation, the most
outstanding is the warm way of dealing with people and applying
cutting-edge technology in its processes, such as artificial
intelligence, cloud services, analytics, and automation tools. For
over 30 years, it has developed customized consumer experience
solutions in the market, helping companies in different segments,
such as digital businesses, fintech, financial sector,
telecommunications, services, retail, insurance, energy, and
health. Currently, AeC has more than 43,000 employees and is
certified by the Great Place to Work Institute (GPTW).
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SOURCE Frost & Sullivan