British Airways Extends Outsourcing Contract with WNS
June 21 2013 - 6:30AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Outsourcing (BPO) services, today announced that
it has extended its service contract with British Airways (BA).
Under this agreement, WNS will continue to provide a comprehensive
range of services across sales & customer care, operations and
shared services including Revenue Management, Revenue
Accounting, Cargo Operations, Customer Relations, Data Management,
Information Security, HR services and BA Holidays.
The next phase of the relationship between WNS and BA will
include increased focus on driving transformation, technology
enablement, and overall process efficiency through the company’s
Value Innovation Program (VIP).
"WNS is thrilled to continue our long-standing relationship with
BA. This extension re-enforces the value of our strategic
partnership, with WNS delivering high quality services and
innovative solutions based on our deep knowledge of both the
airline industry and the client environment,” said Keshav R.
Murugesh, Group CEO, WNS.
“We are delighted to extend our partnership with WNS,” said
Philip Osmond, Director of Business Services at British Airways.
“The company has a highly professional and experienced delivery
team, which clearly understands our project goals and requirements.
This has enabled us to realise significant cost efficiency and
business value operationally, over the years,” he added.
The WNS/BA relationship began in 1996 with a 12-member team
managing just over 1,000 transactions per month in PNR servicing.
Today, WNS has over 800 employees managing over 1 million
transactions a month including key components of core business
operations.
About British Airways
British Airways, can trace its heritage back over 90 years.
British Airways is the largest airline in the UK based on fleet
size, international flights and international destinations. British
Airways is a founding member of the Oneworld airline alliance,
along with American Airlines, Cathay Pacific, and Qantas. Formed in
January 2011, International Airlines Group is the parent company of
British Airways and Iberia. with shares traded on the London Stock
Exchange and Spanish Stock Exchanges. The corporate head office for
IAG is in London, U.K., IAG. The merger between the two carriers
has created the world's sixth-largest airline by annual revenue and
the third largest by annual revenue in Europe.
About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business
process outsourcing company. WNS offers business value to 200+
global clients by combining operational excellence with deep domain
expertise in key industry verticals including Travel, Insurance,
Banking and Financial Services, Manufacturing, Retail and Consumer
Packaged Goods, Shipping and Logistics and Healthcare and
Utilities. WNS delivers an entire spectrum of business process
outsourcing services such as finance and accounting, customer care,
technology solutions, research and analytics and industry specific
back office and front office processes. As of March 31, 2013 WNS
had 25,520 professionals across 31 delivery centers worldwide
including Costa Rica, India, Philippines, Poland, Romania, South
Africa, Sri Lanka, United Kingdom and the United States. For more
information, visit www.wns.com
Safe Harbor Statement under the
provisions of the United States Private Securities Litigation
Reform Act of 1995
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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