Verizon says ‘NO’ to more than 7 billion robocalls and counting
September 21 2020 - 11:00AM
Verizon continues to be an industry leader in protecting over 75
million customers from pesky robocalls, with over 7 billion calls
and counting. And for the 10th consecutive month, there’s an
industry-wide decline in the volume and frequency of robocalls that
customers receive. This is due, in part, to Verizon’s continued
efforts on behalf of customers within the network and application
levels, including the rollout of new network technology in iOS 14
that automatically sends robocalls to voicemails for Verizon iOS
customers.
We’ve got your back.
With the introduction of a new setting in iOS 14 to Silence Junk
Callers, Verizon is able to provide further protections for iOS
customers by auto-blocking potential fraud and spam calls and
sending them directly to voicemail.
This advanced setting is now auto-enabled on devices with iOS
14, resulting in a decrease in spam calls received, with no action
from the customer needed. Customers can always view incoming calls
in Recents, as well as toggle the setting off if they wish to still
have access to spam call alerts.
“We continue to prioritize our
customers' needs by advancing our technologies to help them avoid
more illegal robocalls every day,” said Ronan Dunne, CEO Verizon
Consumer Group. “Robocalls are more than a nuisance - they pose a
real risk to security and are a growing area of fraud that requires
constant vigilance. We are staying ahead of this concerning
behavior by developing new ways to protect our customers, and the
integrated Silence Junk Callers feature is an example of this."
Verizon works with Transaction Network Services to power the
analytics behind Verizon’s network spam blocking features, Silence
Junk Callers and the Call Filter app.
More Support for Fios voice customers - Say it with us
‘Nomorobo.’
More than 80% of Fios Digital Voice customers automatically have
access to Caller ID & Spam Alerts for free. Effective in
August, Verizon started automatically blocking calls in the network
from telephone numbers that are deemed invalid or on a Do Not
Originate list. These are likely spoofed calls from numbers that
should never be making calls in the first place. These calls are
terminated in the network and never reach your device. For more
protection and control, customers can opt into Nomorobo - a free
tool that blocks even more robocalls from home phones.
What’s shaking?
Verizon is also working with dozens of other providers to deploy
STIR/SHAKEN, an industry-wide effort which verifies a call is
actually the number displayed on the Caller ID and not a spoofed
call. Through those efforts, we’re authenticating billions of calls
each and every month.
Scammers are getting crafty, but we’re a step
ahead
Despite the volume of illegal spam calls related to selling car
insurance, employment opportunities, and social security fraud,
Verizon remains committed to protecting customers by expanding
defensive tactics and offering greater control.Verizon customers
can learn more about additional tools to help block or avoid
robocalls by visiting here.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is celebrating its 20th year as one of the
world’s leading providers of technology, communications,
information and entertainment products and services. Headquartered
in New York City and with a presence around the world, Verizon
generated revenues of $131.9 billion in 2019. The company offers
data, video and voice services and solutions on its award winning
networks and platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and control.
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Media Contacts:Adria
Tomaszewskiadria.tomaszewski@verizon.comSravya
Gajjala sravya.gajjala@verizon.com
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