U.S. Cellular Recognized as a J.D. Power 2012 Customer Service Champion
March 15 2012 - 4:18PM
U.S. Cellular was recognized at the J.D. Power and Associates
Customer Service Roundtable in Orlando, Fla., on March 14 as a 2012
Customer Service Champion - one of only 50 companies to have earned
this distinction this year and the largest full-service wireless
carrier to make the list.
To qualify for inclusion on this elite list, companies must not
only excel within their own industry, but also must stand out among
leading brands in 20 major industries evaluated by J.D. Power. The
five factors measured included People, Presentation, Process,
Product, and Price. To identify the 2012 Customer Service
Champions, J.D. Power evaluated more than 800 brands. The 2012
Champions were identified based on customer feedback, opinions, and
perceptions gathered from J.D. Power's syndicated research in 2011.
This group of 50 represents the highest-performing U.S.companies
that deliver service excellence—both within their respective
industry and across all industries measured.
According to Alan D. Ferber, executive vice president and chief
strategy and brand officer, "Our commitment to providing
outstanding service is one of the reasons we have the happiest
customers in wireless. This honor is particularly special because
it's based on feedback from our customers."
U.S. Cellular was also recognized by J.D. Power as a 2011
Customer Service Champion and in 2012 received its 13th consecutive
J.D. Power award for wireless quality in the North Central
Region.
About U.S. Cellular
U.S. Cellular rewards its customers with unmatched benefits and
industry-leading innovations designed to elevate the customer
experience. The Chicago-based carrier has a strong line-up of
cutting-edge devices that are all backed by its high-speed
nationwide network that has the highest call quality of any
national carrier. U.S. Cellular was named a J.D. Power and
Associates Customer Service Champion in 2012 for the second year in
a row and received PC Magazine's 2011 Readers' Choice Award. To
learn more about U.S. Cellular, visit one of its retail stores or
uscellular.com. To get the latest news, promos and videos, connect
with U.S. Cellular on Facebook.com/uscellular,
Twitter.com/uscellular and YouTube.com/uscellularcorp.
This information was brought to you by Cision
http://www.cisionwire.com
http://www.cisionwire.com/u-s--cellular/r/u-s--cellular-recognized-as-a-j-d--power-2012-customer-service-champion,c9232393
CONTACT: Katie Frey, U.S. Cellular
katie.frey@uscellular.com, 773-317-0002
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