Expands footprint in Atlantic Region with
Third Client Advice Centre
TORONTO, Nov. 30, 2020 /CNW/ - TD Insurance (TDI) is
bringing more jobs to the Atlantic region through the opening of a
new bilingual Client Advice Centre (CAC) located in Dieppe, New Brunswick.
TDI is providing Canadians with the insurance advice they need,
and, as a major Canadian employer, is investing in local jobs,
notably in a year of economic uncertainty.
"Our mission to better protect Canadians has never been more
important than it is today. In a year of such economic uncertainty,
we are very proud to be investing in local jobs and helping support
the region's economic recovery from COVID-19. Today's announcement
also reinforces our commitment to better support customers in
Atlantic Canada as well as our
customers all across the country – in both official languages,"
says Raymond Chun, President &
CEO, TD Insurance.
The TDI CAC expands on TD's existing Dieppe campus, which presently employs almost
1,000 TD employees working in the Canadian Banking Contact Centre
and TD Finance Operations. The new TDI space has the capacity for
more than 135 people with plans in place to employ approximately
100 full time employees in Moncton
by January 2021. With the rise of
remote work, we expect our presence in the region to increase
beyond current capacity. Building on to TD's existing footprint
means all employees in the region will benefit from career growth
opportunities across TD and TD Insurance.
"Greater Moncton is a thriving
region and a talent draw for the Maritimes," says Frank McKenna, Deputy Chair, TD Bank Group. "We
are investing in the future of this province because it possesses
the attributes needed to operate a successful business: great
people, good quality of life, and a welcoming culture. With the
pandemic, we have been able to create a successful work from home
model which has led to expanded recruitment across the province,
including in northern New
Brunswick. TD has a long-standing presence in Atlantic Canada and the creation of these
latest jobs underscores our commitment to growth in the
region."
The opening of TDI's Client Advice Centre builds upon TD's long
history within Atlantic Canada
dating back to 1922 when The Dominion Bank first established a
presence in the region. The first TD call centre location in
New Brunswick opened in
Saint John in 1994. Expanding
operations in Greater Moncton by
opening the CAC allows for the support needed to accommodate TDI's
growth strategy and ensuring the delivery of legendary service to
customers. During periods of high call volumes, the new CAC is
equipped and will be active in assisting customers when need is
high. Currently licensed to support the Atlantic market and soon to
be licensed to support Quebec,
additional licensing will roll-out, allowing TD Insurance to
continue its mission to better protect Canadians.
"As we continue to navigate COVID-19, we're discovering both new
challenges and new opportunities," said Premier Blaine Higgs, "Our changing global landscape has
made remote work arrangements commonplace. Professionals across the
world can work from anywhere, and more and more are choosing to do
that right here in New Brunswick.
Our government is proud to support TD as they continue to expand,
create jobs, and connect our people to new opportunities across the
province. Their choice to do business here is a good sign for the
continued growth of our economy."
"TD Insurance is a growth business. And this step in our journey
reaffirms our commitment to create new opportunities, build our
workforce, attract top talent and focus on our customer's evolving
insurance needs," says Chun.
Building on TD's mission to enrich the lives of colleagues,
customers and communities, TD Insurance also announced a donation
of $10,000 to the local Moncton chapter of the Canadian Mental Health
Association. The organization helps provide access to mental health
services in the community. Each year, they assist over 75,000
New Brunswick residents of all
ages with these vital care services.
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively
known as TD Bank Group ("TD" or the "Bank"). TD is the sixth
largest bank in North America by
branches and serves over 26 million customers in three key
businesses operating in a number of locations in financial centres
around the globe: Canadian Retail, including TD Canada Trust, TD
Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD
Insurance; U.S. Retail, including TD Bank, America's Most
Convenient Bank®, TD Auto Finance U.S., TD Wealth
(U.S.), and an investment in The Charles Schwab Corporation; and
Wholesale Banking, including TD Securities. TD also ranks among the
world's leading online financial services firms, with more than 14
million active online and mobile customers. TD had CDN$1.7 trillion in assets on July 31, 2020. The Toronto-Dominion Bank trades
under the symbol "TD" on the Toronto and New York Stock Exchanges.
SOURCE TD Insurance