TELUS continues to maintain its decade-long leadership position with fewest CCTS complaints
March 31 2021 - 10:25AM
The mid-year report from the Commission for Complaints about
Telecom-Television Services (CCTS) demonstrates that while customer
issues across the industry have increased by 6 per cent, complaints
against TELUS have decreased by 7.5 per cent year over year.
Further analysis completed by TD Securities to normalize CCTS
complaints across major carriers identified that TELUS has the
fewest complaints per thousand subscribers across all telecoms, at
0.8 complaints per thousand customers. TELUS has led the industry
with the fewest complaints amongst national carriers for more than
a decade, proudly differentiating ourselves from our peers on this
important metric which demonstrates that we put our customers first
and embrace their feedback to continually improve.
“The significant investments we have made in our
networks across Canada have kept Canadians connected to school,
work, and one another over the last year, while enabling thousands
of businesses to pivot to digital operations during the COVID-19
pandemic,” said Tony Geheran, Executive Vice President and Chief
Customer Officer, TELUS. “Our customers have relied upon our
services more than ever since March 2020, and we are proud to see
that in that same timeframe, complaints about TELUS came down by
7.5 per cent year-over-year. I am incredibly grateful to our
customers for their flexibility and loyalty, and to our team who
quickly adapted to new ways of supporting our customers,
exemplifying our Customers First values.”
Our culture of putting customers first, coupled
with our award-winning networks has driven the lowest complaints
and the most loyal customers across the telecommunications
industry. At a time when fast and reliable network connectivity is
paramount, TELUS has been recognized as the best mobile network in
Canada in UK-based Opensignal’s Mobile Network Experience Report
February 20211. TELUS took first place for Video Experience, Voice
App Experience, Download Speed Experience, Upload Speed Experience,
and tied for first in 4G Availability, 4G Coverage Experience, and
Games Experience. TELUS also earned the 2020 Fastest Mobile Network
and Best Mobile Coverage Speedtest Awards™ in Canada2 from
Seattle-based Ookla® for Q3-Q4 2020.
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic,
world-leading communications technology company with $16 billion in
annual revenue and 16 million customer connections spanning
wireless, data, IP, voice, television, entertainment, video, and
security. We leverage our global-leading technology and compassion
to enable remarkable human outcomes. Our longstanding commitment to
putting our customers first fuels every aspect of our business,
making us a distinct leader in customer service excellence and
loyalty. In 2020, TELUS was recognized as having the fastest
wireless network in the world, reinforcing our commitment to
provide Canadians with access to superior technology that connects
us to the people, resources and information that make our lives
better. TELUS Health is Canada’s leader in digital health
technology, improving access to health and wellness services and
revolutionizing the flow of health information across the continuum
of care. TELUS Agriculture provides innovative digital solutions
throughout the agriculture value chain, supporting better food
outcomes from improved agri-business data insights and processes.
TELUS International (TSX and NYSE: TIXT) is a leading digital
customer experience innovator that delivers next-generation AI and
content management solutions for global brands across the
technology and games, ecommerce and FinTech, communications and
media, healthcare, travel and hospitality sectors. TELUS and TELUS
International operate in 25+ countries around the world. Together,
let’s make the future friendly.
Driven by our passionate social purpose to connect
all citizens for good, our deeply meaningful and enduring
philosophy to give where we live has inspired TELUS, our team
members and retirees to contribute more than $820 million and 1.6
million days of service since 2000. This unprecedented generosity
and unparalleled volunteerism have made TELUS the most giving
company in the world.
For more information about TELUS, please visit
telus.com, follow us @TELUSNews on Twitter, and @Darren_Entwistle
on Instagram.
For more information, please
contact:Liz SauvéTELUS Public
Relationsliz.sauve@telus.com
____________________1 Opensignal Awards — Canada:
Mobile Network Experience Report February 2021, based on
independent analysis of mobile measurements recorded during the
period Oct 1 – Dec 29, 2020 © 2021 Opensignal Limited.2 Based on
analysis by Ookla® of Speedtest Intelligence® data for Q3-Q4 2020.
Ookla trademarks used under license and reprinted with
permission.
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