support.com Announces Partnership to Bring Premium Remote Tech Support Services to Customers of TigerDirect.com and CompUSA
April 30 2009 - 8:00AM
Marketwired
support.com�, a leading provider of remote technology services,
today announced a partnership with SYX Services, a company that is
an affiliate of, and provides management services to,
TigerDirect.com and CompUSA, leading retailers of consumer
electronics and technology products, to bring premium remote
services to consumers online, in-store and via catalog.
Dealerscope's recently released and highly anticipated survey of
the top 101 computer & electronics retailers in the US and
Canada ranks TigerDirect 20th in total sales.
"support.com is pleased to work with SYX Services as we move
towards mainstreaming remote services as the preferred delivery
method for most PC services," said Richard Mandeberg, executive
vice president and Chief Revenue Officer, support.com.
"TigerDirect.com and CompUSA have proven records of delivering
top-notch customer experiences online, in stores and through their
catalog businesses," said Bruce Matthews, vice president of
business development, SYX Services. "By working with support.com,
both companies can now provide their customers the same level of
service they have come to expect when shopping for premium
technology services."
The services offered include: PC Protection and Performance
(with optional addition of 90 days of premium support), PC Diagnose
and Repair, Wireless Network Set-up, Printer Set-up, and Digital
Camera Set-up. Services start at $49.98 and are available now.
About SupportSoft and support.com
support.com, a leading provider of remote technology services,
wants to fundamentally change the way people fix technology
problems. Previously, a computer meltdown meant pleading phone
calls to tech-savvy friends and family, a trip to the computer
store or a long wait for a technician to arrive. support.com's
suite of tools mean a qualified Solutions Engineer can diagnose and
repair most technology problems quickly over the phone, typically
for less than the cost of in-store or in-home service.
Additionally, support.com's services can happen while you watch, so
they are ideal for people who are concerned about privacy and
security.
The company behind support.com is SupportSoft, Inc. (NASDAQ:
SPRT), which provides software and services that make technology
work. SupportSoft's solutions reduce technology support costs,
improve customer satisfaction and enable new revenue streams for
companies reaching 50 million users worldwide.
SupportSoft, the SupportMan Logo and support.com are trademarks
or registered trademarks of SupportSoft, Inc. or its affiliates in
the US and other countries. Other names may be trademarks of their
respective owners.
About CompUSA
The CompUSA companies (www.compusa.com) serve the needs of both
personal and business computer users, selling consumer electronics,
computers, digital media technology and peripherals via retail
stores, catalogs and Internet channels. The CompUSA companies are
subsidiaries of Systemax Inc. (NYSE: SYX).
About TigerDirect
TigerDirect (http://www.tigerdirect.com) serves the needs of
both personal and business computer users, selling consumer
electronics, computers, digital media technology and peripherals
via retail stores, catalog and Internet channels. TigerDirect is a
subsidiary of Systemax Inc. (NYSE: SYX).
About Systemax Inc.
Systemax Inc. (http://www.systemax.com), a Fortune 1000 company,
sells personal computers, computer supplies, consumer electronics
and industrial products through a system of branded ecommerce web
sites, direct mail catalogs, relationship marketers and retail
stores in North America and Europe. It also manufactures and sells
personal computers under the Systemax and Ultra brands.
Contact: Monica Diaz support.com (650) 556-8909
monica@support.com
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