Smart Messaging streamlines communication for frequently
asked questions, provides a secure ordering mechanism, and enables
integrations with existing back-end systems
SANTA CLARA, Calif.,
Jan. 8, 2020 /PRNewswire/
-- Based on its recent analysis of the North American business
communications solutions market, Frost & Sullivan recognizes
Sprint Business with the 2019 North American New Product
Innovation Award for Sprint® Smart Messaging -- a solution to help
businesses communicate with their customers through an artificial
intelligence (AI)-powered text messaging system. Sprint's
innovative solution allows businesses to use their existing phone
number to communicate in real-time using AI, and as a result rescue
missed customer calls. Smart Messaging allows businesses to
uniquely interact with customers using non-traditional forms of
communications. It delivers enterprise-grade assistance for
storefronts, restaurants, and businesses of all sizes. With the
unique text capabilities of Smart Messaging, businesses are
realizing the benefits of an 'always-on' automated assistant that
enhances customer satisfaction and employee productivity.
"Broadly applicable across a range of main street businesses,
Sprint Smart Messaging expands capabilities and functions with an
AI engine to respond to customer calls and questions via text
messaging. When the business cannot answer the phone, the call
automatically gets converted to text capability. No other carrier
currently supporting the small to medium size business (SMB)
segment offers this level of enterprise-grade customer engagement,"
said Brent Iadarola, Frost &
Sullivan Vice President of
Information & Communications Technologies. "When callers leave
a voicemail, the Smart Messaging system transcribes it and
transmits it to the business owner (or designated employee) to
read, callback, or send a follow-up text."
With Sprint Smart Messaging, business owners or designated
employees have an application interface (iOS and Android) to direct
responses via their smart phones, tablets, or computers. It can
even deliver seamless translations, automatically sending and
receiving messages to and from customers and businesses in their
preferred language. Furthermore, its application interface can
notify the business owner or predefined personnel of associated
inquiries, orders, or sales opportunities. Business users can also
gain insights from rolling analytics reports on the data and usage
of their Smart Messaging deployment.
The AI-powered messaging assistant allows prospective customer
questions to be answered immediately, ultimately reducing labor
costs and increasing response times. Numa AI is the engine powering
the solution. Numa AI answers customer queries, takes orders, and
is built to handle commerce via text conversation. The AI provides
answers to frequently asked questions and learns over time the
business's preferred answers. When Numa AI cannot provide an
answer, it escalates the question to the human user and learns the
best responses for future reference. Numa AI helps businesses
personalize responses to customers, at scale, for each individual,
based on past touchpoints.
"Smart Messaging complements Sprint's Smart Communications
portfolio dedicated to driving value for SMBs. By focusing on
services with quick development cycles, Sprint has successfully
addressed the communications needs of businesses that demand more
efficient and economical software-based solutions,"
noted Iadarola. "Smart Messaging can layer in bundled Sprint
services such as Business MultiLine for separating personal and
business phone service on a single device, and Omni™the intelligent
office that connects your business to everything, for cloud-based
phone service with unified communications features designed for
SMBs."
Each year, Frost & Sullivan presents this award to the
company that has developed an innovative element in a product by
leveraging leading-edge technologies. The award recognizes the
value-added features/benefits of the product and the increased
return on investment (ROI) it gives customers, which, in turn,
raises customer acquisition and overall market penetration
potential.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research to identify best
practices in the industry.
About Frost & Sullivan
For over five decades, Frost & Sullivan has become
world-renowned for its role in helping investors, corporate leaders
and governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Harley Gadomski
P: 12104778469
E: harley.gadomski@frost.com
Capability™ Certainty℠ Curiosity™
Sprint
Business is changing the way SMBs, enterprises and government
entities connect, manage and secure its people, places and things –
orchestrating an array of next generation technologies and
insights, artificial intelligence and the power of Sprint's
converged wireless, wireline and Curiosity™ IoT capabilities to
create unparalleled products and solutions.
About Sprint:
Sprint (NYSE: S) is a communications
services company that creates more and better ways to connect its
customers to the things they care about most. Sprint served 53.9
million connections as of September 30,
2019 and is widely recognized for developing, engineering
and deploying innovative technologies, including the first wireless
4G service from a national carrier in the
United States; leading no-contract brands including Virgin
Mobile USA, Boost Mobile, and
Assurance Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Today,
Sprint's legacy of innovation and service continues with an
increased investment to dramatically improve coverage, reliability,
and speed across its nationwide network and commitment to launching
a 5G mobile network in the U.S. You can learn more and visit Sprint
at www.sprint.com or http://www.facebook.com/sprint and
www.twitter.com/sprint.
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SOURCE Frost & Sullivan