Asset-Based Service for High Tech and Manufacturing helps
businesses predict and prevent asset downtime to reduce costs,
optimize service efficiency, and enhance the overall customer
experience
LAS
VEGAS, Oct. 19, 2022 /PRNewswire/ -- Oracle
CloudWorld -- To help businesses enhance service
efficiency and the overall customer experience, Oracle is
introducing a new asset-based service solution for Oracle Fusion
Cloud Applications Suite. Part of Oracle Fusion Service and
pre-integrated with Oracle Fusion Cloud Supply Chain &
Manufacturing (SCM), Asset-Based Service for High Tech and
Manufacturing helps businesses improve customer satisfaction,
reduce costs, and grow revenues by optimizing the service lifecycle
management of an asset.
Disconnected processes and systems make it difficult for
customer service teams to operate efficiently and effectively. In
fact, according to a recent report, the average customer service
organization completes only 75 percent of service activities on the
first try. These obstacles need to be addressed as organizations
look to grow revenues through "As-a-Service" business models. For
these business models to be successful, it is critical to connect
service agents, field technicians, and assets with automated and
intelligent workflows to help prevent – or urgently fix – issues,
reduce costs, maximize asset uptime, and enhance the customer
experience.
"Connected devices and machinery are paving the way for new
revenue models, which create a massive opportunity for businesses
to transform customer service from a cost center to a growth
engine," said Jeff Wartgow, vice
president product management, Oracle Service and Field Service.
"With Oracle Asset-Based Service, manufacturers and high-tech
businesses can better manage the service lifecycle of an asset to
minimize unplanned downtime."
Asset-Based Service for High Tech and Manufacturing
provides:
- Proactive Monitoring and Maintenance: Service
departments now have visibility into equipment health via remote
monitoring of IoT connected assets and can be set up to
automatically send alerts and schedule activities to maintain
assets and prevent problems before they happen.
- Automated Field Service: Remote monitoring can now
activate self-healing routines, send communications to customers,
and automatically schedule urgent on-site service. If a service
technician is on-site fixing a problem, the application can
automatically address contractual compliance, such as billing
adjustments.
- Depot Repair Automation: Service departments can now
automatically generate repair estimates and authorizations, create
work orders, and order parts from their workspace. Activities are
linked to service orders, charges, shipments, and invoices to help
maintain accurate billing.
Oracle Fusion Cloud Applications Suite provides everything a
business needs to optimize processes, make faster and better
decisions, and outpace change. With applications for finance,
supply chain, HR, and customer experience, Oracle provides the most
complete suite of enterprise applications on a single integrated
cloud platform. Oracle's self-updating platform gives customers
access to continuous innovation, as new features are added every 90
days, without downtime or business disruption.
Learn more about Oracle Asset-Based Service for High Tech and
Manufacturing here.
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please visit
us at oracle.com.
About Oracle CloudWorld
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registration, live keynotes, session details, news and more visit
oracle.com/cloudworld or oracle.com/news.
Forward-Looking Statements
Disclaimer
Statements in this article relating to Oracle's future plans,
expectations, beliefs, and intentions are "forward-looking
statements" and are subject to material risks and uncertainties.
Many factors could affect Oracle's current expectations and actual
results, and could cause actual results to differ materially. A
discussion of such factors and other risks that affect Oracle's
business is contained in Oracle's Securities and Exchange
Commission (SEC) filings, including Oracle's most recent reports on
Form 10-K and Form 10-Q under the heading "Risk Factors." These
filings are available on the SEC's website or on Oracle's website
at http://www.oracle.com/investor.
All information in this article is current as of October 19, 2022 and Oracle undertakes no duty to
update any statement in light of new information or future
events.
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SOURCE Oracle