RESTON, Va., Nov. 5, 2018 /PRNewswire/ -- MAXIMUS (NYSE:
MMS), a leading provider of government services worldwide,
announced today that MAXIMUS Federal has been named the first
awardee of the General Services Administration (GSA) IT 70
Automated Contact Center Solutions (ACCS) IM 132-20 contract
vehicle. Known as the "Contact Center SIN", this contract will
serve as a future acquisition vehicle to enable federal agencies to
procure citizen engagement center technology and operational
requirements.
Established by the GSA, the Contact Center SIN provides agencies
with a diverse set of pre-vetted citizen engagement center
solutions through a single contract. The Contact Center SIN is
focused on a wide range of technologies that support citizen
engagement, including artificial intelligence (AI), chat bots,
robotic process automation (RPA) and voice/speech recognition. It
was developed to align with the President's Management
Agenda, which calls for federal agencies to adopt customer
service approaches that have been successful in the commercial
sector.
"As the first Contact Center SIN awardee, we are both honored
and excited to bring our proven expertise and next-generation
technology to help agencies with their citizen engagement and
contact center services," said Bruce L.
Caswell, President and Chief Executive Officer of MAXIMUS.
"Over the last two years, MAXIMUS Federal has participated in
market research, industry days and requests for information to
support the GSA's plans to establish this innovative contract
vehicle."
As a leader in business process management and the delivery of
citizen engagement solutions at scale, the new Contact Center SIN
will present opportunities to meet the evolving demands of critical
government programs while advancing the MAXIMUS digital
modernization strategy.
About MAXIMUS
Since 1975, MAXIMUS has operated under
its founding mission of Helping Government Serve the
People®, enabling citizens around the globe to
successfully engage with their governments at all levels and across
a variety of health and human services programs. MAXIMUS delivers
innovative business process management and technology solutions
that contribute to improved outcomes for citizens and higher levels
of productivity, accuracy, accountability and efficiency of
government-sponsored programs. With more than 20,000 employees
worldwide, MAXIMUS is a proud partner to government agencies in
the United States, Australia, Canada, Saudi
Arabia, Singapore and the
United Kingdom. For more
information, visit maximus.com.
CONTACTS:
Lisa Miles:
703.251.8530
lisamiles@maximus.com
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SOURCE MAXIMUS