CarePlus Health Plans Medicare Advantage Plan Achieves 5-Stars Third Year in a Row
October 08 2020 - 5:30PM
Business Wire
It’s the third year in a row, and the fourth
time overall, that the company achieves the highest possible rating
from the Centers for Medicare & Medicaid Services
CarePlus Health Plans, Inc.’s Medicare Advantage members across
Florida again can take comfort in knowing that they are enrolled in
a health plan that has achieved the highest possible quality rating
for the 2021 plan year from the Centers for Medicare & Medicaid
Services (CMS). It’s the third year in a row, and the fourth
overall, that the company’s Medicare Advantage HMO plan achieved a
5-Star rating. CarePlus is a subsidiary of Humana Inc. (NYSE:
HUM).
Bruno Piquin, CarePlus President, attributes the company’s
success to its emphasis on creating the best possible member
experience.
Orlando area CarePlus member Joan Carucci agrees. “They listen
to you. They talk to you, they kid with you, but yet they’re very
professional and they’re very knowledgeable. You’re not just a
number. You’re very important to them. They call me at least three
or four times a year just to ask how I’m doing. In my opinion, my
experience, from having been with CarePlus for five-plus years, the
transportation, the medicine, the doctors that you can go to in
their plan, it’s all fantastic.”
CarePlus currently serves approximately 164,300 members
throughout Florida. CMS Star Ratings are posted at
www.medicare.gov.
“We are a company of close to 1,200 employees who all truly care
about the members we serve and remain focused on improving their
health outcomes,” said Piquin. “We are extremely thankful to the
physicians and pharmacists who partner with us for contributing to
our 5 Star rating and for the top quality care they deliver to our
members day in and day out. Collaboration with our value-based
partners providing quality medical care is key to our continued
success.”
The Medicare 5-star rating system rates the excellence of
Medicare plans nationally. A plan may receive a rating between one
and five stars, with five stars representing the highest rating.
Star Ratings are calculated each year and may change from one year
to the next.
CMS uses information from member-satisfaction surveys, health
plans, and health care providers to assign overall Star Ratings to
plans. The rating system uses more than 40 different quality
measures in nine categories, including:
- Staying Healthy: Screenings, Tests and Vaccines
- Managing Chronic (Long Term) Conditions
- Member Experience with Health Plan
- Member Complaints and Changes in the Health Plan’s
Performance
- Health Plan Customer Service
- Drug Plan Customer Service
- Member Complaints and Changes in the Drug Plan’s
Performance
- Member Experience with Drug Plan
- Drug Safety and Accuracy of Drug Pricing
About CarePlus Health
Plans
CarePlus Health Plans, Inc. is dedicated to improving the lives
of Medicare beneficiaries in Florida. We provide affordable,
reliable healthcare and prescription drug coverage that helps our
members maintain and improve their health so they can enjoy happy,
active, and independent lives.
CarePlus offers Medicare Advantage Prescription Drug Plans with
comprehensive benefits designed to meet a variety of needs. We
partner with and support our physicians, pharmacists, dentists, and
other healthcare providers who we trust to take good care of our
community. Through our partnership with the ACCESS Florida
Department of Children and Families, CarePlus Health Plans, Inc.’s
Social Services department assists members to apply for public
assistance through a variety of state and federal programs. This
assistance and guidance is completely voluntary and offered at no
additional cost.
CarePlus has supported Florida residents with their Medicare
options for over 20 years. Based in Florida, with corporate offices
in Miami and Tampa, we serve 164,000* members across South and
North Florida, the Tampa, Orlando and Daytona areas, and the Space
Coast.
For more information, visit CarePlusHealthPlans.com.
Every year, Medicare evaluates plans based on a 5-star rating
system.
*According to the Centers for Medicare & Medicaid Services
(CMS) Medicare Advantage (MA) Membership Reports, September
2020.
CarePlus is an HMO plan with a Medicare contract. Enrollment in
CarePlus depends on contract renewal. Every year, Medicare
evaluates plans based on a 5-star rating system.
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Nancy A. Hanewinckel Humana Corporate Communications
941-585-4763 nhanewinckel1@humana.com
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