SAN ANTONIO, April 26, 2011 /PRNewswire/ -- For the second
consecutive year, Frost Bank has received the highest ranking in
customer satisfaction in Texas in
the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction
Study(SM).
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This is the sixth year J.D. Power and Associates studied retail
banking but only the second year Frost was eligible for ranking.
Frost was first included in 2010, when J.D. Power and Associates
first conducted a separate ranking for banks in Texas.
With an index score of 849, 20 points higher than its 2010
ranking, Frost ranked highest in customer satisfaction among retail
banks operating in Texas, 90 index
points above the Texas region
average of 759.
Survey respondents gave Frost particularly high satisfaction
marks for product offerings, account activities – which includes
in-person, live phone, online and ATM activities – account
information and fees, according to J.D. Power and Associates.
"Taking great care of customers is in our corporate DNA and has
always been a significant focus for our company," said Paul Olivier, group executive vice president,
consumer banking at Frost. "Customers appreciate the way we've done
business for 143 years, and we know this award would not be
possible without their enthusiasm for Frost. We thank J.D. Power
and Associates for this recognition."
About Frost Bank
Cullen/Frost Bankers, Inc. (NYSE: CFR) is a financial holding
company, headquartered in San
Antonio, with $17.6 billion in
assets at December 31, 2010, and more
than 110 financial centers throughout Texas. One of 24 U.S. banks included in the
KBW Bank Index, Frost provides a wide range of banking, investments
and insurance services to businesses and individuals in the
Austin, Corpus Christi, Dallas, Fort
Worth, Houston, Rio Grande
Valley and San Antonio regions.
Founded in 1868, Frost has helped clients with their financial
needs during three centuries. Additional information is available
at frostbank.com.
About J.D. Power and Associates
Headquartered in Westlake Village,
Calif., J.D. Power and Associates is a global marketing
information services company providing forecasting, performance
improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health
insurance, cell phone ratings, and more, please visit JDPower.com.
J.D. Power and Associates is a business unit of The McGraw-Hill
Companies.
Renee Sabel
210.220.5416
SOURCE Frost Bank