Werner Enterprises Integrates With Decisiv to Expand Its Repair Network
December 02 2021 - 4:35PM
Werner Enterprises (Nasdaq: WERN), one of the nation’s largest
transportation and logistics companies, has announced a new data
integration with the Decisiv Service Relationship Management (SRM)
platform into its Werner EDGE Application Programming Interface
(API) powered applications. Werner is the first carrier to
implement this integration, which aims to expand Werner’s repair
network to more than 13,000 repair shops in the company’s vendor
network. Werner currently has integrated with over 33 percent of
its comprehensive vendor network for improved efficiencies as part
of an ongoing innovation strategy.
“Werner Enterprises is pleased to be working
with Decisiv as part of our long-term plan to implement technology
solutions that move both Werner and the industry forward,” said
Executive Vice President and Chief Information Officer Daragh
Mahon. “Now more than ever, there is a need to increase
efficiencies in our industry. Through continued investment in our
technology, we are able to improve our response times, remedy
breakdowns quickly for improved safety and provide better customer
service by communicating status updates faster and more accurately
to our drivers and customers.”
Through this integration, Werner now has
immediate access to 5,000 repair shops through the Decisiv network.
This has resulted in significantly fewer direct calls because
estimates are now automatically uploaded to Werner’s Breakdown
Management system. Estimates can be approved or denied with the
click of a button. The integration saves an estimated 15 minutes
per repair order, resulting in improved safety, productivity and
driver satisfaction while boosting the fleet’s production
capability.
“Decisiv has made integration across the repair
life cycle very easy through a comprehensive API suite and detailed
documentation,” said Mahon. “Their team provided hands-on support
throughout the integration process, which resulted in an expedited
development process for Werner.”
“The ability to automate the repair event will
save us time and lend itself to focus more on our professional
drivers,” said Werner’s General Manager of Road Breakdown William
Stawowczyk. “We will now be able to create an environment in which
the driver’s support team is more informed, allowing us to maximize
their time.”
“Werner’s plan to use our Decisiv SRM technology
to implement a consistent and effective repair process across its
service locations will quickly result in tremendous gains in
service management efficiency,” said Decisiv President and Chief
Executive Officer Dick Hyatt. “It is going to have a positive
impact on Werner’s efficiency through quicker estimate creation and
approval processes, which benefits the company, its service
operation and professional drivers. We are very pleased to have
Werner as part of our growing SRM ecosystem.”
To find out more about Werner and its
advancements in technology, visit www.werner.com.
About Werner Enterprises
Werner Enterprises, Inc. (Nasdaq: WERN) delivers
superior truckload transportation and logistics services to
customers across the United States, Mexico and Canada. With 2020
revenues of $2.4 billion, an industry-leading modern truck and
trailer fleet, over 13,000 talented associates and our innovative
Werner EDGE technology, we are an essential solutions provider for
customers who value the integrity of their supply chain and require
safe and exceptional on-time service. Werner provides Dedicated and
One-Way Truckload services as well as Logistics services that
include truckload brokerage, freight management, intermodal and
final mile. As an industry leader, Werner is deeply committed to
promoting sustainability and supporting diversity, equity and
inclusion.
About Decisiv
Virginia-based Decisiv is the provider of the
largest asset service management ecosystem for the commercial
vehicle industry. The Decisiv Service Relationship Management (SRM)
platform is the foundation for the nearly 5,000 service locations
across North America that manage more than 3.5 million service and
repair events for commercial vehicles annually. Through Decisiv’s
SRM platform, dealers, service providers, manufacturers, and fleet
and asset managers can communicate and collaborate during every
service event. The SRM solution streamlines the entire asset
service management process bringing all the necessary diagnostic,
telematics and asset information together for all participants, and
delivers it at the point of service. This level of connectivity and
collaboration drives an unrivaled level of service performance and
asset optimization that gets trucks back on the road faster so
fleets see higher revenue per asset and lower costs. Service
providers using SRM establish efficient communication, better
controls and increased productivity in service operations that
enables them to become trusted partners to fleets. For
manufacturers, SRM enhances the value of service networks and
provides data and analytics to help develop more reliable and
efficient commercial assets. For more information,
visit www.decisiv.com.
Contact: Fred Thayer, Associate Vice President -
Corporate Brand and CommunicationsWerner Enterprises,
Inc.402.895.6640 ext. 100-2065fthayer@werner.com
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