Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation
June 13 2024 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that a Fortune 500 brand deployed the Verint Quality Bots
to modernize their quality program, achieving significant AI
business outcomes with an estimated savings of $2 million.
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Verint Quality Bots Help Fortune 500
Brand Save Approximately $2 Million Through CX Automation (Photo:
Business Wire)
The brand transitioned from a manual, time-consuming quality
process to a modern streamlined quality process using the
AI-powered Verint Quality Bots to evaluate agents across 100
percent of their customer interactions. The Quality Bots increased
the scope and accuracy of the program while decreasing the manual
effort required.
The brand reported that the deployment of the Verint Quality
Bots saved approximately $2 million, equivalent to 20 full-time
quality managers. As a result, managerial capacity was freed up to
focus more on agent coaching to further elevate the customer
experience (CX). The Verint Quality Bots also drove a 34 percent
increase in agent evaluation accuracy, contributing to more
accurate coaching, higher performance and higher employee
satisfaction.
“With Verint Quality Bots, brands can get up and running,
realizing significant ROI in 30 days,” says Verint’s David Singer,
global vice president, go-to-market strategy. “We are delivering
powerful automation and speed to the quality management equation.
Verint’s embedded AI-powered machine learning capabilities ensure
quality monitoring programs are flexible and attuned to meet the
evolving requirements and expectations of organizations as well as
customers across all channels.”
Visit Verint Quality Bots to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240613034160/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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