Verint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation
October 05 2021 - 8:30AM
Business Wire
Quadrant Knowledge Solutions Names Verint a Leader for
Delivering Predictive Insights, Operational Efficiencies,
Self-service Capabilities, and Enhanced Contextual and
Hyper-personalized Experiences
Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today
announced that Quadrant Knowledge Solutions has named Verint’s
Experience Management a top performer and technology leader in the
2021 SPARK Matrix Analysis of the Global Voice of the Customer
(VoC) Platforms Market.
Quadrant Knowledge Solutions conducted an in-depth analysis and
evaluated the products, market presence, and value proposition for
the major VoC platform vendors. Verint was among those ranked as
top performers that provide a sophisticated and comprehensive
technology platform to address a variety of VoC, Voice of the
Employee (VoE), and other customer experience use cases to enhance
products and services, operational efficiency, and drive
personalized customer engagements in an omnichannel environment.
The report notes that the highest-ranking vendors are at the
forefront of providing a modern architecture, comprehensive
out-of-the-box capabilities, and integration and interoperability
with various data sources and marketing execution systems.
“We are seeing key market drivers such as disrupted business
scenarios across industries, an increase in remote working, and
myriad of changes in customers’ shopping behavior,” says Priyanka
Panhale, Research Analyst, Quadrant Knowledge Solutions. “The
ability to listen, measure, and compare customer experiences as
well as understand business performance has become more important
than ever in addressing these issues. VoC platforms give
organizations the ability to track and analyze customer
expectations and challenges and have become an integral part of
customer engagement strategies.”
Quadrant Knowledge Solutions cited that Verint’s solutions,
“help organizations move beyond surveys, automate experience data
flows, and drive action at all levels which allow them to take
real-time tactical, operational, and strategic actions and make
smart, informed business decisions.” The report continues, “Verint
offers robust AI/ML capabilities through its native Verint Da Vinci
AI and Analytics engine that helps users measure and analyze
customer interaction data at scale.”
The Verint platform also was recognized for offering a robust
technology value proposition with its open platform that supports
rapid innovation and key technology differentiators, including
interaction feedback breadth and depth, digital/contact center
advantage, and contextual and fully integrated view of the Voice of
the Customer.
“We’re honored Verint’s Experience Management platform is
recognized as a leader in this evaluation,” says Eric Head,
Verint’s vice president, Experience Leadership. “We’re committed to
help organizations listen, interpret, act on, and monitor customer
journey experiences to accelerate their digital transformation,
optimize their customer engagement initiatives, and drive desired
business outcomes.”
Visit Verint Experience Management for more information on the
platform and click the link to download the report.
About Verint Verint® (Nasdaq: VRNT) helps the world’s
most iconic brands – including over 85 of the Fortune 100 companies
– build enduring customer relationships by connecting work, data
and experiences across the enterprise. The Verint Customer
Engagement portfolio draws on the latest advancements in AI and
analytics, an open cloud architecture, and The Science of Customer
Engagement™ to help customers close The Engagement Capacity
Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211005005066/en/
Media Relations Amy Curry amy.curry@verint.com
Analyst Relations Ryan Zuk ryan.zuk@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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