Verint February Events Highlight AI and Reveal Compelling New Customer Engagement Research Results
February 02 2021 - 8:30AM
Business Wire
Verint®Systems Inc. (NASDAQ: VRNT), the Customer Engagement
Company™, today announced the speaker line-up that discusses the
new customer engagement challenges facing organizations worldwide
in 2021 and how to overcome them through the latest Artificial
Intelligence (AI) solutions and more.
Insights into the Changing Customer Engagement Environment
Ventana Research/Verint Joint Webinar Feb. 4, 1 p.m. ET
Organizations succeed or fail based on their ability to build
enduring customer relationships. As digital transformation
accelerates, the resources available to organizations and budget
cannot catch up with growing customer expectations. Verint’s Ryan
Hollenbeck, senior vice president of global marketing, will join
Keith Dawson, VP & research director at Ventana Research, in
this webinar that will take a deep dive into the gap that exists
between resources and budget available and how organizations can
provide Boundless Customer Engagement™. Learn why the customer
engagement environment is changing, how it impacts operations and
planning, and what executives and managers can do today to level
off the disparity in resources and increased demand.
Supercharging Your Contact Center with Artificial
Intelligence Destination CRM Webinar Feb. 10, 2 p.m. ET
Verint’s Jen Snell, vice president of product strategy and
marketing, joins this roundtable webinar to discuss new AI tools
that offer organizations a boost in customer retention, loyalty—and
ultimately—revenue and shareholder value. The discussion also will
cover the benefits of a well-orchestrated contact center AI program
including more effective and satisfied agents, which increases
employee retention. Other topics include new agent time-to-train,
job satisfaction, and turnover-rate metrics—all substantially
improved with better technology tools.
Closing the Engagement Capacity Gap Verint Webinar Feb. 25, 1
p.m. ET
Powerful forces of change are having a profound impact on brands
that will last for years to come. Consumers are going digital-first
at an accelerated pace, with preferences for self-service and new
social channels becoming the norm. At the same time, consumers have
increased expectations for informed, relevant and authentic
interactions – including human assistance when they need it. Join
Verint’s Nancy Porte, vice president of global customer experience,
as she reveals new global research results that address these
dynamics. It’s clear that there is a gap between what organizations
know they need to do to manage customer engagement and the
resources with which they have to do it. Verint calls this new and
pressing problem the Engagement Capacity Gap™. Through this
research, learn what business leaders think are their biggest
challenges, what opportunities lie ahead in 2021 and how to close
the Engagement Capacity Gap.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, our Quarterly
Report on Form 10Q for the quarter ended October 31, 2020, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210202005364/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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