For Second Consecutive Year, Customers Give Verint a Perfect Score in Overall Vendor Satisfaction for Workforce Management, a...
March 30 2020 - 8:30AM
Business Wire
Verint Grows Number of Seats at
More than Twice the Rate of the Market Average, as Shown in Annual
Workforce Management Report
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced strong scores in customer satisfaction in
DMG Consulting LLC’s new 2020/2021 Workforce Management Product and
Market Report*—including a perfect 5.0 out of 5.0 in the “Overall
Vendor Satisfaction” category.
It was the second consecutive year that customers gave Verint
perfect marks in overall vendor satisfaction. Report highlights for
Verint include:
- The highest number of perfect vendor satisfaction
scores. Verint received perfect scores in eight customer
satisfaction categories—including product innovation,
implementation, integration and responsiveness to product
enhancement requests. Verint was the sole leader of the report’s
featured vendors in customer satisfaction ratings for integration,
training, professional services, product innovation and
responsiveness to product enhancement requests. Verint tied for the
lead in four categories: product, implementation, vendor
communications and overall vendor satisfaction.
- Increased market share. The report shows that Verint
grew its WFM seats at more than twice the rate of the market as a
whole between end-of-year 2018 and 2019.
Verint also showed strong performance in product capabilities
satisfaction in a year when WFM vendors competed to meet tough new
challenges. Verint had the highest vendor average, of the featured
competitors, at 4.86 out of 5.0, and perfect scores in nine of 15
capabilities evaluated—including accurately forecast and
efficiently schedule blended omni-channel and multi-skill
environments, support a hybrid workforce and supports complex
global work rules. Verint either led or tied for the highest
satisfaction scores in 11 of the 15 capabilities evaluated.
“Today’s new-gen WFM suites are striving to stay on pace with
modern management trends, smart technology, expanding global
business requirements and broadened market opportunities,” notes
Donna Fluss, president, DMG Consulting. “To borrow from a popular
idiom, these are ‘not your father’s WFM solutions’ – and the new
capabilities are getting rave reviews.”
The story behind the numbers is one of innovation and trust,
says Verint’s Ryan Hollenbeck, SVP, global marketing and customer
experience program executive sponsor. “Verint’s focus on helping
companies engage employees through innovative WFM solutions,
especially in today’s critical work-from-home environment, is a key
component of our mission to be the leader in modern customer and
workforce engagement,” he says. “As shown in the report, true
satisfaction comes when we listen to our customers, make it easy
for them to do business with us and provide them with the solutions
they need to keep up with rapid changes in every aspect of customer
engagement - from supporting the hybrid workforce with automation
and AI to cloud and mobile.”
Verint Workforce Management™ leverages artificial
intelligence-infused automation and new mobile tools to streamline
forecasting and scheduling and improve employee engagement, all
easily accessible via the Verint Cloud. The latest release offers
an incredibly intuitive, modern, user experience that streamlines
scheduling with fewer clicks and screens, making common tasks more
efficient for workforce managers and simplifying the path to
proficiency for new users. It reduces time and effort, taking into
account sick and overtime employees, user skills and multilingual
capabilities, time zone variations, employment requirements and
service level agreements (SLAs).
To learn more about Verint’s Workforce Engagement offerings,
click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
* Source: DMG Consulting, LLC, 2020/2021 Workforce Management
Product and Market Report, published Q1 2020
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200330005139/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Analyst Relations Ryan Zuk Verint Systems Inc.
ryan.zuk@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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