Today’s Webinar: Verint and U-Haul Join Forces to Share Tips
on Successfully Transitioning the Contact Center to a
Work-from-Home Model
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, is hosting a series of webinars to help organizations
adapt and respond to the current environment.
“With employees everywhere required to work remotely,
organizations must act quickly to support this transition and
Verint’s workforce engagement software is an essential tool set,”
says Verint’s Ryan Hollenbeck, SVP, global marketing. “A
large-scale pivot to a virtual contact center, remote CX program or
back office operations on short notice doesn't have to create
chaos. That’s why Verint is collaborating with its customers and
industry experts to offer guidance on the right practices and
solutions needed to provide the high level of service customers
need in response to recent world events.”
Join us for these upcoming
webinars, all 60-minutes in duration:
Thinking Outside the Cubicle: A Work from Home Success Story
with U-Haul
March 25, 1 p.m. ET
Joel White, forecasting
manager at U-Haul International, will discuss how the company
successfully enabled a large portion of its contact center agents
to work at home with outstanding results including: greater agent
flexibility; better forecasting and scheduling; and improved
responsiveness to spikes in call volume. Verint’s Ryan Hollenbeck,
SVP, Global Marketing, and Andressa Marlan, Product Strategy
Manager, will also participate as featured webinar
speakers.
Four Actions to Take in This Moment: How to Listen and
Support Clients and Employees
March 26, 1 p.m. ET
Dorothy Cooper, Verint Customer Success Manager, will explore
key experience management strategies that can be put in place
immediately to address social and business challenges. Learn how to
connect listening tools, share data often and transparently, double
down on digital for communications and extend listening to
employees.
Effective Leadership through the Crisis
March 31, 1 p.m. ET
Join Verint’s Lori Britt, Vice President and Practitioner of
Organizational Psychology, as she explains the psychological and
organizational change management challenges that lie ahead. Lori
will provide clear, tactical advice that leaders need to navigate
this unprecedented situation.
Listening, Understanding, and Responding to Your Customers
During the Crisis
April 2, 1 p.m. ET
Get advice on how to use multiple communication channels such as
virtual assistants, chat, and surveys to understand customer and
employee questions, and respond quickly and effectively.
Adapting to Our New World: 5 Ways to Help Your Employees Work
from Home
On Demand
Last week, Verint kicked off the webinar series by providing
strategies to help manage a fully remote contact center and
workforce, maintain employee engagement, better understand how
employees are spending their time and how to best leverage current
technology investments. Click here to replay.
For more information on upcoming Verint webinars and to
register, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200325005437/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com Investor Relations Alan Roden Verint
Systems Inc. alan.roden@verint.com
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