Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced events taking place this month that focus
on how Artificial Intelligence (AI) and automation are elevating
customer experience (CX), driving efficiency and improving the
customer journey.
CBA Live 2019Fort Washington, Maryland (Washington, DC);
April 1
Verint’s Jim DeLapa, general manager, Kiran Analytics (A Verint
Company), Judie Verb, U.S. Bank, senior vice president, region
manager, and John Maniscalco, TD Bank, senior vice president, head
of customer experience and productivity, will present “The Impact
of Workforce Engagement and Branch Analytics on In-Person Customer
Experience (CX)” at 9:30 a.m. ET. For banking transformation
leaders, optimizing in-person customer interactions continues to be
a top priority. DeLapa and a panel of industry leaders will discuss
how workforce engagement and branch analytics can help elevate
in-person customer experience, improve operational efficiency, and
help achieve growth.
PACE ACX ‘19San Antonio, Texas; April 1
Verint’s Craig Seebach, vice president, enterprise workforce
optimization, will present “How Artificial Intelligence and
Automation Are Improving Customer Experience and Driving
Efficiency” at 11 a.m. CT. Topics include how companies are
striving to keep up with ever-rising customer expectations, and
launching new services and solutions to improve the customer
journey. New applications, driven by artificial intelligence (AI)
and automation, are changing how agents, contact center staff, the
back office and customers interact:
- Using robotic processing automation and
virtual assistants to enhance self-service, while ensuring that
human help is available when needed.
- Providing agents with AI-powered
real-time guidance as to the next best action or thing to say.
- Using AI to improve agent call quality
and reduce the labor costs associated with listening to calls and
scoring them.
- Using AI to increase compliance and
consistency in the contact center, and more.
Attendees can learn about use cases and best practices of key
contact center AI and automation technology solutions.
Three Crucial Steps That Turn AI Dreams into Successful Business
RealitiesCRMXchange Virtual Conference Webinar; April 3
Verint’s John Hibel, senior director, marketing, Verint
Intelligent Self-Service, will present this webinar at 2 p.m. ET.
AI-based intelligent virtual assistants can simplify and transform
the customer journey across both voice and digital channels—don’t
let your deployment destroy the dream! Join this interactive
session to discuss three crucial steps to get started with AI and
how best to achieve solid business results. Armed with lessons
learned from dozens of deployments over the last 12 years, Hibel
will lead a discussion filled with practical advice and real-life
examples of Conversational AI in action.
Verint Engage19 APACSydney, Australia; April 10-12
A wide variety of speakers will take the stage at Verint’s
Engage19 APAC customer and partner event. This event explores
customer experience strategies that leverage simplification,
modernisation and automation to build competitive edge, drive
business success and help maximise the investment in Verint
solutions. Industry leaders, product experts and customer advocates
will discuss current market trends, new technologies, innovations,
and actionable learnings.
To learn more about Verint’s global events, click here.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a
focus on customer engagement optimization, security intelligence,
and fraud, risk and compliance. Today, over 10,000 organizations in
more than 180 countries—including over 85 percent of the Fortune
100—count on intelligence from Verint solutions to make more
informed, effective and timely decisions. Learn more about how
we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190329005322/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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