Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, celebrates its customers across EMEA and today announced
10 organisations that have been awarded for excellence in customer
engagement, employee engagement, workforce optimisation (WFO),
financial compliance and more.
These awards were presented during Engage EMEA 2018, Verint’s
annual EMEA customer conference at the Landmark London on 29
November 2018.
At the conference, the following organisations were recognised
across 10 categories for exemplary results achieved
using Verint Customer Engagement™ solutions:
- Wheatley Group – Simplifying Customer
Engagement
- eir – Optimising Customer
Engagement
- esure – Optimising the Workforce
- Legal & General Retail Retirement – Sharing Real-Time
Intelligence
- David Ede, James Hay – Best BO WFO
Practice Managers
- Capita – Best BO WFO Practice
Operational Team of the Year
- NHS Business Services Authority
(NHSBSA) – Best Cloud BO WFO Practice Operational Excellence
- Mercedes-Benz Customer Assistance
Center – Enriching Interactions
- Royal Mail – Improving Processes
- Barclaycard – Innovating with
Compliance
The Engage EMEA Customer Conference welcomed hundreds
of attendees and featured user group and customer-led sessions that
explored best practices for optimising customer engagement using
workforce engagement, voice of the customer, intelligent
self-service, compliance and fraud solutions from Verint.
Steven Van Belleghem, leading expert on customer experience,
opened the keynote sessions on the future of customer engagement,
and Nick Leeson, business speaker and former Barings trader, closed
the day with his insights and thoughts on risk, compliance,
corporate governance and company culture.
Customers were also able to test-drive new solutions and provide
input on product development in the Verint Customer Experience Zone
and the Product Innovation Zone.
“We are delighted to receive our Optimising Customer Engagement
Award,” says Niall Thomas, Head of Knowledge and Quality Assurance,
EIR. “We implemented our Case Management and Knowledge Management
solutions early this year and are already seeing the benefits. Our
agents now have a unified view of customer case histories, which is
driving employee and customer satisfaction. We’ve also seen user
adoption increase from 29% to over 80%.”
On receiving the Optimising the Workforce Award, Scott Doherty,
Resource Planning Manager, esure, notes, “We’re so pleased to see
our hard work recognised. Verint’s Workforce Management system has
enabled us to give a high degree of self-service to colleagues and
helped us transition staff away from an inflexible 19-week
rotation, to a range of lifestyle shifts with the core values of
providing staff Choice, Certainty and Control over their working
lives.”
Regarding its Improving Processes category win, Richard Simpson,
Network Resource Planning Manager, Royal Mail Customer Experience,
says, “We are delighted to have won this award. For Royal Mail,
improving processes using Verint Performance Management has been
key. We’ve seen a significant increase in the management of
performance data and we now deliver data for Telephony, Chat,
E-mail and Back Office. This helps us respond to customer enquiries
quickly and efficiently, which is particularly important in the
run-up to Christmas, the busiest time of year for Royal Mail.”
“This year, we received an unprecedented number of entrants to
our annual customer awards,” says Nick Nonini, managing director
EMEA at Verint. “Once again, we are inspired by this impressive
group of entrants and the results that they achieved using not only
our solutions, but combining them with a dedicated focus and desire
to dramatically improve processes and customer engagement. These
awards acknowledge and recognise their outstanding achievements
over the past year.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organisations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2018, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190111005420/en/
EMEA Media ContactSian
SparkesVerint Systems Inc.sian.sparkes@verint.comInvestor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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