Agreement Significantly Expands Connex Customer Engagement
Offerings to Enterprises across Canada, Including Verint Tools for
Engaging Today’s Customers and Employees, Improving Service and
Automation with AI Tools.
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced an expanded partnership with Connex
Telecommunications, Inc. (“CTI”), a Canadian telecommunications
provider. The partnership gives Connex the ability to offer a
broader range of Verint solutions, both on premises and in the
cloud, to its customers.*
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20181017005194/en/
Partners with Verint since 2014, Connex has offered Verint
Workforce Engagement as part of the contact center solutions Connex
provides its customers. The newly expanded, strategic relationship
provides Connex the ability to implement, integrate and support
Verint’s broader Customer Engagement portfolio for enterprises
across Canada.
With customers—including some of the world’s best-known
brands—across financial services, technology, utilities,
government, hospitality and a range of other industries, Connex has
long held a commitment to exceptional customer service, supporting
its customers’ digital transformation with offerings for
self-service, interactive voice response (IVR) systems, digital
call recording, quality monitoring and other solutions.
Partnership Adds New Self-Service Technologies to Connex
Portfolio
The Verint agreement significantly expands those offerings,
giving Connex customers access to Verint’s enhanced speech, text
and desktop analytics tools, and solutions that blend artificial
intelligence (AI) and natural language understanding technology.
Those Customer Engagement solutions help enterprise contact centers
serve their customers better and faster through self-service,
automation and AI-supported interactions with agents.
“We have doubled-down on our business strategy with Verint and
their solutions, and we are committed to bring further value to our
customers,” says Sayan Navaratnam, CEO, Connex. “This newly
expanded partnership will provide greater value for our existing
and future customers, augmenting and enhancing our core services. I
am confident that together we will substantially improve our
ability to address a growing variety of customer needs,
dramatically expanding our market share.”
The new agreement provides for mutual investment by Connex and
Verint in marketing campaigns, dedicated sales, technology and
support resources. It also includes the creation of an innovation
lab for Connex to showcase best-of-breed applications to its
customers.
“This expanded partnership will allow us to provide exponential
operational efficiency for call centers, back office and branch
locations across a broad range of industry verticals for companies
of all sizes throughout the Canadian market,” says Verint’s
Jonathan Lerner, SVP and GM of Americas sales. “We look forward to
the benefits this expanded partnership can give Canadian
organizations in helping new and existing customers simplify,
modernize and automate their operations to reduce costs, increase
customer satisfaction and brand loyalty.”
Click here to learn more about Verint’s Customer Engagement™
portfolio, including offerings for workforce engagement,
self-service, voice of the customer, compliance and fraud
mitigation.
About Connex Telecommunications Inc. (CTI)
CTI is a Canadian National Telecommunications provider which
engineers, designs, implements and services end to end
Telecommunications solutions and is an industry leader in voice,
video and data solutions over traditional and next generation
converged IP networks. Learn more at www.connexservice.ca.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
* Verint and Connex became partners in 2014, and the expanded
partnership was signed in September 2018.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2018, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20181017005194/en/
Verint Systems Inc.Media RelationsAmy
Curryamy.curry@verint.comorInvestor RelationsAlan
Rodenalan.roden@verint.comorConnex Telecommunications
Inc.Media RelationsMarianne
Graceymgracey@connexservice.caorInvestor RelationsDecosta
GloblalRichard Picartrichard@decostainc.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024