Cloud Telephony Provider Becomes Global Hosted Partner of
Verint Customer Engagement Solutions
Verint® Systems Inc. (Nasdaq: VRNT) today announced a global
partnership with Content Guru, a Communications
Integration™ provider, in which Content Guru will deliver
Verint customer engagement solutions—including workforce
optimization and speech analytics—as an integrated customer
engagement suite in the cloud. In addition, Verint’s digital first
engagement management solution for government and public sector
applications has been fully integrated with Content Guru’s
storm® cloud customer
engagement platform.
Content Guru’s storm platform is a feature-rich,
multi-channel customer engagement hub and CCaaS (Contact Center as
a Service) solution that delivers inbound and outbound
interactions, including iACD® (intelligent Automated Contact
Distribution) to organizations of all sizes to enhance customer
experience delivery. Verint Workforce Optimization™ (WFO) and
Speech Analytics™ are now available to organizations worldwide via
the Content Guru storm cloud platform. With a single user
interface and unique business process workflows, Verint WFO
features functionality for call recording, quality management,
workforce management, performance management, elearning, coaching,
and desktop and process analytics, as well as speech analytics.
Leveraging the WFO and analytics solutions, organizations can
capture and analyze customer interactions, journeys and sentiments
across channels to enhance the quality and security of
interactions, drive deeper engagement with customers and employees,
improve internal processes and compliance, uncover business trends,
and heighten productivity and performance.
Content Guru also now supports the Verint digital first
engagement management solution as a fully-integrated part of its
storm cloud platform. This suite from Verint includes a full
range of digital and non-digital channels for both self and
assisted service interactions. Designed specifically for government
and public sector organizations, the digital first solution helps
serve citizens more effectively in digital self-service,
digital-assisted service and human-assisted service scenarios
through integrated case management, business process management,
knowledge management, real-time analytics and social media
capabilities.
Global Consumer Organization Leverages Verint/Content Guru in
the Cloud
Following the start of the partnership in October 2016, a major
global consumer service organization already using Verint’s WFO
solution took advantage of the new combined offering, migrating to
a cloud-based iACD by way of the private cloud hosted by Content
Guru. This transition to the cloud is helping the service company
gain efficiencies in its contact center, branch, marketing,
customer care and back-office operations, as well as help reduce
risk and overall operating costs.
John Rees, CCO, Content Guru, comments, “Workforce Optimization
is an essential part of customer engagement, and we are proud to be
partnered with a market leader like Verint. The solution is part of
a feature-rich platform and its integration complements
storm’s built-in customer engagement facilities extremely
well, enabling administrators to better manage workforce
distribution, while also enhancing quality management capabilities.
Organizations looking to deliver a fully-effective customer
experience should leverage best-in-class, compatible components
across every area, as only a truly joined-up experience can enhance
the levels of customer engagement expected by today’s consumers.
This is equally true in the public sphere, which is why we’re
excited to support Verint’s digital first engagement management
solution on our storm platform, giving citizens the
flexibility to communicate more efficiently and effectively with
public sector and government organizations via their preferred
channels.”
John Bourne, senior vice president, global channels and
alliances at Verint, adds, “Verint is pleased to be partnered with
Content Guru. Through its cloud ACD and our multi-tenanted
workforce and customer engagement solutions, organizations of all
sizes can achieve their most important business objectives—from
increasing employee and customer experiences to enhancing loyalty,
and from driving revenue to lowering the cost of service
delivery.”
About Content Guru
Content Guru delivers Communications Integration™ (CI)
services, connecting people and devices to information systems
through its storm platform. The company was founded in 2005
in the heart of Europe’s Tech Valley in Bracknell, Berkshire, to
provide cutting-edge communications services through a cloud-based
delivery model. Its clients include large enterprise and government
organizations throughout a huge range of sectors, including
financial services, online, retail, travel and utilities. Learn
more about Content Guru’s customer engagement hub at
www.contentguru.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
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are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170130005007/en/
Verint Media
RelationsCandace Flynn,
303-254-7152candace.flynn@verint.comorVerint Investor RelationsAlan Roden,
631-962-9304alan.roden@verint.comorContent
Guru Media RelationsSarah-Lee Marchesi, +44 (0) 1344 852
350slm@contentguru.com
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