Company Positioned in Leaders Quadrant in
Research Reports Since 2008
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has
been named a Leader by Gartner, Inc. in the research and advisory
firm’s Magic Quadrant for Workforce Engagement Management report,
published January 19, 2017.
Workforce Engagement Management and Optimization
In this research, Gartner notes that “workforce engagement
management solutions expand on the already mature workforce
optimization (WFO) market by also accommodating technologies that
help drive employee engagement.”*
Report co-author and Research Director Jim Davies points to “WFO
[as] an established multibillion dollar software market.”* For the
past eight years, Gartner has cited Verint as a Leader in its Magic
Quadrant for Customer Engagement Center Workforce Optimization
reports.
In the new Magic Quadrant for Workforce Engagement Management
report, Gartner notes that “Key [WFO] functional domains facilitate
the recording and assessment of employee performance combined with
the ability to forecast and schedule staffing levels to ensure
operational service-level targets are met.”* Gartner further
defines key areas of WEM functionality as including: recruitment
and onboarding; evaluation and improvement; time management;
assistance and task management; metrics and recognition; and voice
of the employee.*
A Leader in New Magic Quadrant
For the Magic Quadrant for Workforce Engagement Management
report, Gartner evaluated the technology landscape, placing
technology providers into one of four quadrants. It states that
“leaders provide functionally broad and deep WEM solutions that can
be deployed and supported globally. Their software is suitable for
all sizes and complexities of enterprises, and has broad industry
coverage. Their revenue is strong, and new references are readily
available.”*
“Gartner recommends that WEM solutions be embraced strategically
within customer engagement centers as they not only help improve
operational performance but also elevate employee engagement,” adds
Davies and co-author and Research VP Drew Kraus. “The impact a
motivated and engaged employee can have not just on operational
performance but also the customer experience should not be
underestimated and should help justify future investment.”*
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
Source:
* Gartner, Inc. Magic Quadrant for Workforce Engagement
Management by Jim Davies, Drew Kraus, January 19, 2017.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT
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RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO,
SUNTECH, and VIGIA are trademarks or registered trademarks of
Verint Systems Inc. or its subsidiaries. Other trademarks mentioned
are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170123005801/en/
Verint Systems Inc.Industry
InformationRyan Zuk,
602-284-3750ryan.zuk@verint.comorCandace Flynn,
303-254-7152candace.flynn@verint.comorInvestor RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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