Learn How to Enhance Voice of the Customer Initiatives Using Facebook and Custom Communities
August 17 2011 - 9:00AM
Business Wire
On Wednesday, August 24, 2011 at 2 p.m. EDT, Vovici™, a Verint®
Systems (NASDAQ: VRNT) company and leading provider of Voice of the
Customer and enterprise feedback management solutions, will present
a compelling Webinar entitled Community Death Match: Facebook vs.
Custom Communities. Vovici, together with The Coleman Company,
Inc., a leading provider of outdoor products and gear, will discuss
the benefits associated with using Facebook and custom communities
to reach out to customers to enhance Voice of the Customer
initiatives.
During the session, Nicole Freund, from the consumer strategies
department at Coleman, and Dave Capuano, vice president of
marketing from Vovici, will present why not all online communities
are the same when it comes to reaching out to customers and
navigating customer sentiment. They will also go over the pros and
cons of Facebook and custom communities, explore when to use which
channel and for what purpose, and then provide a case study as an
example.
“Social media vehicles, such as Facebook and custom communities,
can be untapped and underutilized resources when it comes to
engaging with customers,” says Capuano. “In this Webinar, we’ll
talk about how you can enhance Voice of the Customer initiatives by
appropriately and effectively using Facebook fans and your custom
community as more than just listening posts but as a way to reach
out to customers, nurture customer advocates and augment product
direction.”
To register for this informative presentation on how to
effectively use online communities for feedback, click HERE.
About Vovici
Vovici™, a Verint® Systems company, is the leading provider of
intelligent online survey management and feedback solutions.
Powerful, scalable and easy to use, Vovici’s solutions help
companies engage customers, employees and partners to increase
loyalty, facilitate innovation, and influence critical business
decisions. More than a thousand organizations worldwide, including
more than half of the Fortune 500, rely on Vovici to turn
information into action. Visit www.vovici.com for more
information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries-including over 85 percent of the Fortune 100-use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol "VRNT." Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2011 and our Quarterly Report on Form 10-Q for the
quarter ended April 30, 2011. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
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360, the IMPACT 360 logo, VOVICI, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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