Verint Launches Impact 360 Express for Retail Financial Services Solution for Small and Mid-Sized Banks
October 19 2010 - 8:30AM
Business Wire
Verint® Systems Inc. (NASDAQ: VRNT) today
announced the availability of its Impact 360® Express for Retail
Financial Services™ solution. Specifically tailored for branch
banking environments, the new subscription service offering is
based on the proven, patent-protected workforce optimization (WFO)
software from Verint Witness Actionable Solutions®.
Impact 360 Express for Retail Financial Services is designed to
enable today’s small to mid-sized banks to cost-effectively achieve
workforce management (WFM) benefits previously out of reach — all
without the setup overhead, upfront licenses and hardware, and
service expenses associated with traditional premise-based
offerings. Using the solution, community banks and credit unions
can benefit from the simplicity and convenience of a subscription
service model for forecasting, scheduling, capability planning,
system hosting and maintenance. With this structure, these
organizations have the tools they need to more effectively manage
their customer experiences by aligning resources to meet customer
demand and service-level targets.
In addition to helping ensure the right people with the right
skills are in the right place at the right time, the Impact 360
solution enables bank management to identify ways to minimize
excess capacity by maximizing resources across teller and sales
work functions, both within and across the branch network. It also
enables branches to manage costs proactively and realize savings
through better capacity planning, improved resource scheduling, and
an optimized mix of full-time, part-time and/or peak-time
staff.
“By introducing Impact 360 Express for Retail Financial Services
as a subscription service offering, Verint has again extended its
portfolio to address growing needs in the market. In doing so,
small and mid-sized banks and credit unions can now reap the
benefits of workforce management at an attractive price point, and
at a time in which cost containment, retention and the customer
experience are paramount,” says Chris Zaske, vice president, back
office and retail financial services, Verint Witness Actionable
Solutions.
About Impact 360 Express for Retail Financial
Services
Impact 360 Express for Retail Financial Services is a
subscription service offering that enables small and mid-sized
banks to benefit from WFM productivity and scheduling efficiencies
without the cost of hardware and need for internal IT resources to
maintain the system. Using the Impact 360 solution, today’s branch
and community bank and credit union operations can enhance customer
service by aligning branch resources to meet customer service
targets. Additionally, they can take a proactive approach to
managing costs and realizing savings through capacity planning, the
pooling of staffing resources, better utilization of their
full-time/part-time mix, and improved scheduling and tracking of
paid time off. Other benefits include the ability to optimize staff
performance and profitability, while dramatically reducing the
amount of time spent creating schedules and resource/capacity
plans.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in
enterprise workforce optimization software and services. Its
solutions are designed to help organizations of all sizes capture
customer intelligence, uncover business trends, discover the root
cause of employee and customer behavior, and optimize the customer
experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact
360® Workforce Optimization™ suite is the industry’s most unified
solution set—featuring quality monitoring and recording, workforce
management, customer interaction analytics (speech
analytics, text analytics, data analytics and customer
feedback surveys), desktop and process analytics, performance
management, eLearning and coaching. Impact 360 helps improve the
entire customer service delivery network, powering the right
decisions to help ensure service excellence and transform
organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable
Intelligence® solutions and value-added services. Our solutions
enable organizations of all sizes to make timely and effective
decisions to improve enterprise performance and make the world a
safer place. More than 10,000 organizations in over 150
countries—including over 80 percent of the Fortune 100—use Verint
solutions to capture, distill, and analyze complex and underused
information sources, such as voice, video, and unstructured text.
Headquartered in Melville, New York, we support our customers
around the globe directly and with an extensive network of selling
and support partners. Verint is listed on the NASDAQ Stock Market
under the symbol “VRNT.” Visit us at our website
www.verint.com.
This press release contains forward-looking statements,
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks and uncertainties, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the year ended
January 31, 2010 and our Quarterly Report on Form 10-Q for the
quarter ended July 31, 2010. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes
no obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING
ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE
INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS
ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT,
NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY,
CONTACTSTORE, and CLICK2STAFF are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other
trademarks mentioned are the property of their respective
owners.
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