Company receives top customer rating in the
2022 IMV ServiceTrak™ Awards
SAN
DIEGO, July 26, 2022 /CNW/ -- QuidelOrtho
Corporation (NASDAQ: QDEL) ("QuidelOrtho") announced today
that its subsidiary, Ortho Clinical Diagnostics, a leading
provider of in vitro diagnostics solutions and services to
hospitals, clinical laboratories and blood banks around the world,
has earned the No. 1 ranking in the diagnostics industry for
Overall Customer Satisfaction in the 2022 IMV ServiceTrak™ Awards
for the fifth consecutive year. The ranking is based on interviews
conducted with laboratory professionals, including Ortho's
customers, from more than 1,200 clinical testing locations
operating over 1,900 collective instruments. The
prestigious annual IMV ServiceTrak™ Awards rankings affirm the
continued power and impact of Ortho's innovative Ortho Care®
Services and Informatics platform.
In addition to its No. 1 ranking in Overall Customer
Satisfaction, Ortho achieved top rankings in the following
categories:
- #1 in Net Promotor Score (NPS) for the seventh consecutive
year
- #1 in Integrated Systems in:
-
- Customer satisfaction
- System performance
- Overall phone support
- Overall lab specialist performance
- Overall training
- #1 in Clinical Chemistry and Immunoassay for Overall Service
performance
- #2 in Integrated Systems in:
-
- Overall Field Engineer performance
- Overall Service performance
"For the last five years, our customers have chosen Ortho as the
#1 diagnostics vendor in the U.S. market based on overall customer
satisfaction," said Karen Taylor,
vice president of global customer experience and Ortho Care®
Services and Informatics. "This doesn't happen by accident. Because
of Ortho's culture of customer focus, the entire organization
rallied to support customers during a difficult year."
Ortho Care® Services and Informatics is the evolution of how
service, expertise, technology and data-driven solutions come
together to create a more effective, efficient lab, so labs can
focus on improving patient outcomes. The total offering consists of
Ortho Care Intel™, Ortho Care Ops™, and Ortho Care Teams™. Teams
are the people powering Ortho Care® Services and Informatics who
deliver the award-winning partnership and support that every lab
depends on to provide the very best care.
"I'm proud of our teams, and we appreciate their continued focus
on what's important to customers now and into the future," said
Taylor.
For more information about Ortho's award-winning Ortho Care
Services and Informatics program, visit the Ortho Care Services and
Informatics home page on Ortho's U.S. website or contact Ortho
here.
About QuidelOrtho
Corporation
QuidelOrtho Corporation (Nasdaq: QDEL) unites the power of
Quidel Corporation and Ortho Clinical Diagnostics behind a shared
mission of developing and manufacturing innovative technologies
that raise the performance of diagnostic testing and create better
patient outcomes across the entire healthcare continuum.
Ranked among the world's largest in vitro diagnostics (IVD)
providers with more than 120 years of collective experience, we
combine industry-leading expertise in immunoassay and molecular
testing with a global footprint in clinical labs and transfusion
medicine.
Our company's comprehensive product portfolio delivers accuracy,
speed, automation and access, providing critical information when
and where it is needed most. Inspired by a spirit of service, the
QuidelOrtho family is committed to enhancing the well-being of
people worldwide and happy in the knowledge we are making a
difference. www.quidelortho.com
About IMV
IMV is part of the Science and Medicine Group, the leading
market research and business intelligence provider to the
laboratory diagnostic industry. Each year, IMV produces a series of
proprietary ServiceTrak™ Clinical reports derived from extensive
phone surveys with clinical laboratory professionals to determine
their level of satisfaction with the service they receive for their
clinical diagnostic equipment and with the equipment manufacturers.
For more information, visit www.imvinfo.com.
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SOURCE Ortho Clinical Diagnostics