BRIDGEPORT, Conn., Aug. 24, 2020 /PRNewswire/ -- People's United
Bank, N.A. a subsidiary of People's United Financial, Inc. (NASDAQ:
PBCT), today announced the formation of a Business Transformation
Office (BTO), a specialized team focused on digitization, process
optimization, automation and Fintech partnerships, in addition to
supporting product strategy and management for the Bank.
The BTO will formalize People's United's approach to defining a
repeatable process to provide unique, value-added, digitally driven
products and services across business lines that take into account
customer expectations for individualized journeys, simple
solutions, and innovative ideas.
"The digital age of banking that has emerged over the past
decade has changed the way people interact and do business on a
day-to-day basis, and technological advancements are influencing
the future of banking," said Jack
Barnes, CEO, People's United Bank. "As we continue to evolve
our service model, the BTO will ensure we remain focused on
continuous enhancements and personalization of customer touch
points including online and mobile banking, ATMs, call centers and
in our branches, to provide customers with digital experiences that
are custom-made, seamless, fast and secure. The BTO is a reflection
of People's United's ability to innovate and reconceptualize our
offerings in an efficient way."
The BTO will be led by Ravi Vakacherla, EVP and newly appointed
Chief Transformation Officer. He has been with People's United for
more than 15 years and has held various roles, starting in IT,
holding the role of Chief Architect, before transitioning to
Head of Digital, Product Management and Banking Operations.
"It's clear the next three years will look much different than
the previous three, and we must do our part to retain and attract
new customers and adapt to customer preferences. Through Ravi's
leadership, the BTO will ensure that our strategic plan advances us
into the next decade and provides a competitive advantage in
delivering customers our products, services and expertise," said
Lee Powlus, SEVP, Chief
Administrative Officer.
About People's United Bank
People's United Bank, N.A.
is a subsidiary of People's United Financial, Inc., a diversified,
community-focused financial services company headquartered in the
Northeast with more than $61 billion
in assets. Founded in 1842, People's United Bank offers commercial
and retail banking through a network of over 400 retail locations
in Connecticut, New York, Massachusetts, Vermont, New
Hampshire and Maine, as
well as wealth management and insurance solutions. The company also
provides specialized commercial services to clients nationwide.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/peoples-united-bank-forms-business-transformation-office-301117082.html
SOURCE People's United Bank