Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
October 20 2020 - 6:30AM
Business Wire
NICE Real-Time Authentication verifies customer
identity in seconds and significantly boosts operations security
for a leading bank in Europe
NICE (Nasdaq: NICE) today announced that Alfa-Bank Russia
has deployed its Real-Time Authentication (RTA) solution, enabling
seamless, instantaneous verification for its customers. A leading
universal private bank in Russia, Alfa-Bank now authenticates
clients calling into the contact center in real-time and without
any need for code words or additional questions. NICE RTA, which
includes Proactive Fraudster Exposure and Watch List capabilities,
confirms customer identity in seconds, thus securing operations for
the bank while allowing customers to quickly proceed with banking
needs.
“The introduction of voice biometrics in our call center
significantly enhances the security of many operations," said
Olga Aslamova, Head of the Remote Client Support Department
at Alfa-Bank. "This is especially important at a time when
most clients prefer to receive all services remotely. If a client
has passed a biometric impression with us, then even a compromise
of the codeword - and scammers are good at stealing such
information from clients - will not put a person’s money at
risk."
Alfa-Bank is the largest universal private bank in Russia. With
a customer base of 550 thousand corporate customers and 16 million
individuals, Alfa-Bank combines digital innovation with an
effective physical network. Without giving up live communication
with customers, the bank is developing “departments of the future”
with recognition based on biometrics and geolocation. Earlier in
2020, Alfa-Bank also announced its use of NICE Nexidia Analytics
and NICE Quality Central to improve experiences.
"Protecting remote banking customers from increasingly
sophisticated fraudsters is more critical than ever," John
O’Hara, President, NICE EMEA, said. "Financial institutions
such as Alfa-Bank understand that protecting customers and
operations is just as important as ensuring the experience is
seamless and instantaneous. We're excited to play a key role in
helping Alfa-Bank nurture customer trust and provide service at the
highest levels of excellence."
NICE Real-Time Authentication and Fraud Prevention provides
end-to-end authentication and fraud prevention for contact centers.
Based on voice biometrics, it automatically verifies the caller’s
claimed identity within the first few seconds of a call through
natural conversation with an agent. Leveraging its unique Single
Voiceprint capability, RTA uses the same voiceprint across
channels, allowing effortless authentication in the Interactive
Voice Response (IVR) or mobile application as well. Based on unique
machine learning technology, the Proactive Fraudster Exposure
capability allows contact centers to automatically prevent fraud
before it happens by proactively identifying previously unknown
fraudsters and blocking them from committing fraud.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. O'Hara, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; he effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201020005541/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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