NICE to Showcase Strategies for Driving Agile Customer and Employee Experiences
October 13 2020 - 6:30AM
Business Wire
New thought leadership focused virtual events
bring together acclaimed industry and product experts delivering
insights on boosting performance and satisfaction using analytics,
automation, cloud and WFM
NICE (Nasdaq: NICE) today announced the
launch of new virtual events presenting thought leadership and best
practices for ensuring extraordinary experiences in the face of
dynamic change. While many organizations have ensured business
continuity by having employees operate remotely from home or in
hybrid remote/in-office environments, neither the pandemic nor the
pace of change is showing signs of abating. Agility in
understanding the implications of change and swiftly making
critical decisions that drive unparalleled customer and employee
satisfaction is pivotal to business success. This series of virtual
events, named 'Agile Customer Experience: Leadership for a New
Reality' will demonstrate how organizations can leverage
intelligent analytics, automation, cloud and WFM technology to
deliver agile customer experiences that generate loyalty. For more
information or to sign up, please click here.
This series of virtual events will feature revered analysts and
NICE product leaders sharing steps companies can immediately take
to empower agents as they work remotely and drive workforce
agility. Analyst firms slated to present include Aberdeen, DMG
Consulting, McGee-Smith Analytics and more. Key virtual events
in the series include:
- October 15, 2020: Paul Stockford, President & Chief
Analyst, Saddletree Research, will discuss "The Contact Center
Perfect Storm and the Agile Workforce"
- November 12, 2020: Donna Fluss, President, DMG Consulting LLC,
will present "WFM Re-Imagined for the Post COVID-19 Workforce"
- December 1, 2020: "How AI-Driven Quality Monitoring Delivers
Agile Customer Experience" by Sheila McGee-Smith, President &
Principal Analyst, McGee-Smith
- December 3, 2020: Dana Shalev, Head of Product Marketing,
Multi-Channel Recording, NICE, will discuss "Contact Center’s
Irreversible Trends"
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE, said. “While a lot has changed in the past
six months, the importance of customer and employee experiences has
not. Agility in rapidly adapting to change, whether in customer or
employee needs or the business environment, directly impacts
loyalty and determines the leaders of tomorrow. We're pleased to
bring this series of virtual events to help organizations deliver
agile customer experiences and stay on the winning side of the
finish line."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Liron, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; he effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201013005457/en/
Corporate Media Contact Christopher Irwin-Dudek, +1
201-561-4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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