NICE inContact partners provide customer
experience expertise and services throughout the Americas, EMEA,
APAC
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced the addition of multiple new partnerships in Australia
which will bring NICE inContact CXone – the world’s #1 cloud
customer experience platform – to contact center customers
throughout the region. Converged Communication Network Applications
Pty Ltd (CCNA) and Byte, among others, join hundreds of NICE
inContact global partners with go to market, operations and
services teams across the Americas, EMEA and APAC. These
partnerships combined with NICE inContact CXone and global service
teams support local, regional and multinational customers of all
sizes.
To meet NICE inContact Certified Implementation Partner
standards for exceptional service, individuals of NICE inContact
partners must demonstrate an in-depth working knowledge of CXone
application functionality to solve a variety of business problems.
Certified Implementation Partners are required to complete an
extensive online eLearning curriculum and instructor led training
that teaches proven success factors for CXone implementation and
design, as well as pass an exam that tests for readiness to
successfully deploy CXone cloud customer experience platform.
Communication Network Applications Pty Ltd (CCNA) joins NICE
inContact as a new Certified Implementation Partner. CCNA, based in
Australia, is a national solution and service provider of converged
voice, video, application, and data solutions for enterprise and
government. CCNA solutions include IP telephony and video,
networks, contact center applications, unified communications and
desktop solutions.
Byte is a new NICE inContact Certified Implementation Partner
with offices in Melbourne, Sydney and Canberra, Australia with 25
years’ experience in technology solutions and services. An IT and
contact center services organization with over 100 employees, Byte
delivers consulting, design, architecture, migration, adoption and
change management services as well as managed services across
customer experience, unified communications, data networking, cloud
and end user compute.
Previously NICE inContact announced that NEC Australia and Optus
are now offering CXone in Australia and New Zealand. Additional
partners operating in Australia and New Zealand include Verizon,
RingCentral, Atos, Fuze, Tradewinds, and Zendesk. Voice coverage is
available through Telstra, Telecom New Zealand, Tata and BT.
Paul Jarman, NICE inContact CEO said, “To meet the needs
of our customers in all global markets, we continue to add new
partners that are located across the world and who understand the
unique requirements of customers in specific countries. We are
pleased to announce new partnerships in Australia and New Zealand,
including CCNA and Byte. NICE inContact CXone helps organizations
of all sizes in all industries achieve their business goals with a
unified, intelligent and complete cloud customer experience
platform.”
NICE inContact has a global partner ecosystem in the Contact
Center as a Service (CCaaS) arena, spanning partners in the
customer experience ecosystem including CRM, UCaaS, and carrier
networks, as well as go to market partners; innovation partners
including NICE inContact DEVone and CXexchange partners; and
specialist Certified Implementation Partners.
About NICE inContact CXone NICE inContact CXone is the
leading cloud customer experience platform. Only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and
Automation & Artificial Intelligence – providing a seamless
customer and agent experience – as part of one enterprise-grade,
cloud native platform. With its Open Cloud Foundation, CXone powers
rapid innovation via open APIs, leading scalability and reliability
(guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality).
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190828005030/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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