Citizens Bank Adopts Multiple nCino Solutions to Provide a Seamless Customer Experience Across Lines of Business
October 17 2023 - 7:30AM
nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the
global financial services industry, today announced that Citizens
Bank has chosen the nCino Cloud Banking Platform to gain greater
flexibility in its internal processes and enhance the services it
provides to clients. The bank will implement multiple solutions
from nCino including its Commercial Banking Solution, Portfolio
Analytics Solution, and Mortgage Suite. This suite of products
utilizes a simple sign-on feature to access either a mobile
user-interface or a point-of-sale, creating a streamlined workflow
with no need for repetitive data entry.
“We met with several different companies and
ultimately decided nCino’s single platform best met our needs,”
said Kelley Jensen, SVP, Mortgage and Consumer Division at Citizens
Bank. “In a rapidly evolving financial landscape, we believe that
consolidating multiple lines of business onto a single platform is
not merely strategic, but essential. By unifying our approach,
we're not just streamlining processes; we're redefining what it
means to be customer-centric in the digital age and we’re glad to
be partnered with nCino as we continue to modernize."
“Key partnerships are part of the foundation of our
success. There are several reasons why we decided to partner with
nCino, but one of the most important is that we believe they can
assist us in achieving operational efficiencies that will help us
continue to provide an industry leading client experience,” Frank
Sterbin, Chief Credit Officer at Citizens Bank.
“We are thrilled to partner with Citizens Bank, a
forward-thinking institution that shares our commitment to
innovation and customer-centricity,” says Will Cameron, SVP
Community and Regional Banking at nCino. “By bringing their
commercial and mortgage businesses onto a single platform we
believe nCino will offer unparalleled value by creating seamless
customer experiences, enhance operational efficiency, and foster
innovation. We're excited for this journey and the positive impact
it will have on Citizens Bank's clients.”
About nCinonCino (NASDAQ: NCNO) is
the worldwide leader in cloud banking. Through its single
software-as-a-service (SaaS) platform, nCino helps financial
institutions serving corporate and commercial, small business,
consumer, and mortgage customers modernize and more effectively
onboard clients, make loans, manage the loan lifecycle, and open
accounts. Transforming how financial institutions operate through
innovation, reputation and speed, nCino is partnered with more than
1,850 financial services providers globally. For more information,
visit www.ncino.com.
About Citizens BankCitizens Bank
is an independent, locally owned community bank serving residents
and businesses in and around Mukwonago, Wisconsin since 1892. With
an asset size of $1 billion, the bank has been experiencing robust
growth. Over the last five years, the bank’s loan portfolio
increased by 45% as it also placed emphasis on diversification.
Citizens considers customer experience, technological investment,
and operational efficiency among its top strategic priorities. The
bank operates 12 branches in Southeastern Wisconsin and employs 175
people. To learn more about Citizens Bank, visit
www.citizenbank.bank.
Media ContactsNatalia
Moosepress@ncino.com
Leslie ColleyDepth for nCino Mortgage Suite+1
678.622.6229 leslie@depthpr.com
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