Interactive Intelligence Offers Integration with IBM Lotus Sametime
January 31 2011 - 10:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ) is offering integration
of its all-in-one IP communications software suite, Customer
Interaction Center™ (CIC), with IBM Lotus Sametime.
The solution integrates CIC’s desktop client, presence, and
company-wide directory capabilities with Lotus Sametime to help
companies increase employee productivity and improve customer
service.
“We designed our integration so shared CIC and Lotus Sametime
users could better collaborate with each other,” said Interactive
Intelligence chief marketing officer, Joe Staples. “By removing
silos of communication, our integration will help companies
maximize the expertise of all employees so they can
cost-effectively provide better service to their customers.”
The solution gives CIC and Lotus Sametime users access to a
single company-wide directory, thus eliminating duplicate entries
and simplifying administration.
Presence information is synchronized between the CIC and Lotus
Sametime software so contact center agents and business users can
view each other’s status for more efficient communications. System
administrators can define how users’ status will be synchronized
and displayed for maximum flexibility and ease-of-use.
The solution also gives contact center agents access to the CIC
desktop client application, Interaction Client®, from which they
can initiate Lotus Sametime instant messaging and voice chats, thus
further helping to improve productivity.
The CIC and Lotus Sametime integration is planned for general
availability in Q1 2011.
To learn more, visit the Interactive Intelligence booth at
Lotusphere at #535, or visit
www.inin.com/ProductSolutions/Pages/IBM-Integrations.aspx.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has more than 4,000
customers worldwide. Interactive Intelligence is among Software
Magazine’s 2010 Top 500 Global Software and Services Suppliers, and
Forbes Magazine’s 2010 Best Small Companies in America. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs more than 800 people
and is headquartered in Indianapolis, Indiana. It has 19 offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024