Interactive Intelligence Introduces New Packaged, Fixed-Price Services

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has introduced a new packaged, fixed-price set of professional services offered with the company�s all-in-one IP communications software suite for enterprises and contact centers.

�We�ve assembled a set of well-defined, fixed-cost packages based on best practices we�ve gleaned from thousands of global professional services engagements over the last decade and a half,� said Interactive Intelligence vice president of worldwide customer service, Pam Hynes. �These new packages are designed to guarantee customers get what they pay for, while eliminating the kind of open-ended service engagements many vendors use to drain an organization�s budget.�

The new packaged services are available immediately, and are offered directly to customers and through the Interactive Intelligence partner channel to augment specialized reseller integration expertise.

�We�ve worked to get our services team out of the customization business by relying more on the extensive set of configuration options in our products rather than code modifications,� Hynes said. �This will give our customers a competitive advantage by minimizing third-party costs and providing a faster return on investment.�

The Interactive Intelligence packaged services include a customer requirements assessment, competitive and industry benchmarking, and documentation. Examples of packaged offerings include predictive dialing for collections; agent screen recording; embedded call controls for in-house applications; automated agent scheduling; and speech-enabled interactive voice response.

Interactive Intelligence developed its all-in-one IP communications software suite to deliver advanced applications minus the cost and complexity introduced by multi-vendor solutions. Today, the company delivers a comprehensive solution-set comprised of premise-based and on-demand offerings, including software, hardware, consulting, support, education, and, deployment services.

For more information about Interactive Intelligence services, visit http://www.inin.com/Services/Pages/default.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine�s top 500 global software and services suppliers, is ranked among NetworkWorld�s top 200 North American networking vendors, is a BusinessWeek �hot growth 50� company, and is among FORTUNE Small Business magazine�s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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