Discover the Benefits of Home-Based Customer Care via Live VIPdesk/Interactive Intelligence Webinar, "Virtual Customer Care: Whe
December 05 2008 - 7:00AM
Marketwired
Virtual customer care continually delivers proven superior results
over brick-and-mortar call centers, including improved customer
satisfaction scores, increased average order size, and higher
conversion rates. Learn more about virtual customer care on
Thursday, December 11, 2008 when VIPdesk (www.vipdesk.com) and
Interactive Intelligence (www.inin.com) will present a joint live
Webinar, "Ask an Expert: Virtual Customer Care, When Is It Right
For You?"
This free live Webinar, presented on Thursday, December 11, 2008
at 2:00 p.m. EST by Sally Hurley, President and Co-Founder of
VIPdesk, and Brad Herrington, Sr. Solutions Marketing Manager with
Interactive Intelligence, is designed to help attendees determine
whether to trade in their brick-and-mortar call center for a new
virtual model. Topics covered include:
-- Growth of virtual call centers -- what brand leaders are using them
today
-- Benefits of virtual vs. brick-and-mortar call centers
-- Launching and managing a virtual call center
-- Considerations related to the virtual call center model including
managing, training, and technology issues involved with home-based agents
-- How to gauge virtual call center success
"In the current economic environment, utilizing the virtual call
center model makes sense for businesses looking to promote
operational efficiencies and decrease cost per contact, while at
the same time delivering increased sales conversions and service
levels," said Sally Hurley, President of VIPdesk.
Don't miss this interactive discussion! Register for this
Webinar online at
http://www.interactive-intelligence.com/webreg.cfm?sem_id=410&code=87.
For more information, call 703-837-3507 or email
press@vipdesk.com.
About VIPdesk
VIPdesk specializes in delivering virtual call center solutions
and concierge services to luxury and premium brand leaders in
several industries including retail, travel, auto and financial
services. We serve more than 70 blue-chip clients with over 10
million customers and are continually recognized through numerous
awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics
Award, Stevie Awards for Women in Business and Smart CEO Future 50.
To find out more about VIPdesk, visit www.vipdesk.com.
About Interactive Intelligence
Interactive Intelligence Inc. (NASDAQ: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and enterprise
messaging. The company was founded in 1994 and has more than 3,000
customers worldwide. Interactive Intelligence is among Software
Magazine's top 500 global software and services suppliers, is
ranked among NetworkWorld's top 200 North American networking
vendors, is a BusinessWeek "hot growth 50" company, and is among
FORTUNE Small Business magazine's top 100 fastest growing
companies. Interactive Intelligence employs approximately 600
people and is headquartered in Indianapolis, Indiana. It has six
global corporate offices with additional sales offices throughout
North America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com.
Media Contact: Linda Dickerhoof VIPdesk 703-837-3507 Email
Contact
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
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