Adapt Receives Conquest Award from Interactive Intelligence Fifth Year in a Row

Interactive Intelligence (Nasdaq: ININ) reseller, Adapt Telephony Services, received its fifth consecutive Conquest Award for signing the most new customers during the previous 12-month award period. Adapt outperformed more than 300 Interactive Intelligence resellers to claim the award.

As an Elite partner, Adapt is qualified to sell the Interactive Intelligence all-in-one IP communications software suite, as well as provide configuration, installation, training and support services to its joint customers.

�Adapt has helped us raise our level of customer satisfaction through its in-depth understanding of the Interactive Intelligence software and its insight into our business processes,� said Jim Fitzgerald, director of IT at Illinois-based Bekins, an Adapt customer since 2004.

Adapt has been an Interactive Intelligence reseller since 1997. Since that time it has won a total of seven Conquest Awards. Additional Interactive Intelligence awards won by the company include two Vision Awards for best application of the vendor�s software; a Pinnacle Award for largest single revenue deal; and a Pace Setter Award for most revenue overall.

In 2007 and 2008, Adapt also achieved Interactive Intelligence Platinum Elite partner status. Platinum Elite partners meet criteria such as adhering to a standardized implementation process, staying current on new product releases, achieving quality service measurements, and ensuring employees maintain product and support certifications.

�With about 146 joint customers and 23 Interactive Intelligence-certified technicians each with an average of six years� experience working with our software, Adapt has proven its ability to ensure maximum return on investment for end-users,� said Interactive Intelligence vice president of North American sales, Paul Weber.

Joint Adapt and Interactive Intelligence customers include Campus USA Credit Union, Bekins, Ceridian, Dupaco Community Credit Union, EECU, Generations Federal Credit Union, The National Institutes of Health Federal Credit Union, Nautilus, and Walgreens. Ceridian is one of the largest and most complex Interactive Intelligence and Adapt deployments with more than 5,000 users across 40 sites worldwide.

Interactive Intelligence has developed an all-in-one IP communications software suite for mid-size to large contact centers and enterprises. It developed its software suite based on open, single-platform architecture with inherent multi-channel processing designed to eliminate the cost and complexity introduced by multi-point products.

About Adapt

Adapt Telephony Services was founded in 1997 and provides configuration, installation, training and support services for the entire Interactive Intelligence all-in-one IP communications software suite. In addition to being an Interactive Intelligence Elite partner, the company is also a Microsoft-certified partner. Adapt has more than 140 customers and employs 45 people. The company is headquartered in Oak Brook, Illinois and can be reached at 630.468.7500; sales@teamadapt.com; on the Web at www.teamadapt.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine�s top 500 global software and services suppliers, is ranked among NetworkWorld�s top 200 North American networking vendors, is a BusinessWeek �hot growth 50� company, and is among FORTUNE Small Business magazine�s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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