KISTA, Sweden, Feb. 13, 2020 /PRNewswire/ -- Ericsson (NASDAQ:
ERIC) has launched two new artificial intelligence (AI)-powered
offerings in its Network Services portfolio, enabling
communications service providers to secure always-on networks and
deliver optimal user experiences.
The two new portfolio additions - Network Intelligence and Omni
Network Channel - are part of Ericsson's Network Services
offering. They employ AI, automation and predictive analytics to
address the complex reality faced by communications service
providers: exponential data growth and the continuous introduction
of new technologies such as 5G, digital transformation, and
scattered information sources and insights.
Network Intelligence is an AI-driven preemptive support service
that allows issues to be identified and resolved before they impact
network performance. The service prevents critical outages and
delivers the network stability needed for service continuity and
optimal end-to-end performance. Ericsson research shows that
Network Intelligence reduces critical incidents by up to 35 percent
by carrying out selective data collection, and automatically
resolves issues within an average of five minutes from data
collection.
Omni Network Channel is a unified digital workspace for
interaction between the communications service provider and
Ericsson, providing easy navigation, self-help and smooth
collaboration. The workspace enhances network performance and
consumer satisfaction through faster resolution of both the
communications service provider and Ericsson operations' issues. It
also facilitates the adoption of new technologies such as 5G and
supports communications service providers with the competence
development of their personnel.
Roger O' Hargan, Head of Service
Area Networks, Ericsson, says: "Our core value is `Technology
enhanced by people' where people, framework and technology are our
main assets. These new offerings are all about putting the service
provider in the center by enabling self-help as well as smooth
collaboration, co-creation, and easy access to data - all of which
will help secure an always-on network experience."
Justin van der Lande, Principal
Analyst at Analysys Mason, says: "There is a demand among service
providers for a more transparent interaction with their vendors
when dealing with network issues. Ericsson's intelligent workplace
technology, boosted by the expertise of their people, addresses
this well. This approach leverages the scale of Ericsson's
operations, its well-established frameworks and its wealth of
industry knowledge to bring significant benefits to the service
provider. Ericsson's AI-powered Network Services are now readily
accessible with shared data insights that put the customer
experience front and center."
Network Intelligence is built for product-near use as a natural
extension of the Network Services portfolio. It is complementary to
the Ericsson Operations Engine, Ericsson's offering for
managed operations, design and optimization launched in
January 2019.
Learn more about Ericsson Network Services
Related content:
Ericsson report: AI-powered operations key to improving customer
experience
Ericsson Operations Engine
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ABOUT ERICSSON
Ericsson enables communications service providers to capture the
full value of connectivity. The company's portfolio spans Networks,
Digital Services, Managed Services, and Emerging Business and is
designed to help our customers go digital, increase efficiency and
find new revenue streams. Ericsson's investments in innovation have
delivered the benefits of telephony and mobile broadband to
billions of people around the world. The Ericsson stock is listed
on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com
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SOURCE Ericsson